Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Nashville, Tennessee, United States, 37247
Medical Equipment Customer Service Representative
Join a Leader in Home Healthcare. At Rotech Healthcare Inc., we are a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. We empower patients to manage their health from home with high‑quality products, exceptional service, and compassionate support across 45 states.
Job Summary
Rotech Healthcare Inc. seeks a detail‑oriented and compassionate Customer Service Representative for Home Healthcare Intake & Insurance Verification. You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties & Responsibilities
Work cooperatively with team members.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Handle multiple tasks simultaneously.
Cover on‑call shifts, drive a company vehicle, and make deliveries to patients’ homes as required.
Maintain predictable and regular attendance.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk‑in and retail equipment requests.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission‑driven team that improves lives through home‑based care.
Work in a supportive environment with growth and advancement opportunities.
Competitive compensation, benefits, and employee recognition programs.
Qualifications
High school diploma or GED equivalent (required).
One year of related work experience (preferred).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Ability to interpret and respond to various forms of communication.
Capable of working independently and collaboratively within a team.
Demonstrated problem‑solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Physical Demands
Lift and carry office and patient equipment (minimum 35 lbs).
May be required to drive a company vehicle, make home deliveries, and participate in on‑call rotations.
Sit, stand, walk, talk, and listen for extended periods.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
Require close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Employee discount program and recognition program.
Mileage reimbursement (when applicable).
Telephone reimbursement (when applicable).
EAP, 401(k), HSA, FSA, and medical/dental/vision insurance options.
Life insurance, disability coverage, and other supplementary benefits.
Meru Health Mental Health, Livongo Diabetes, and other wellness programs.
HEPB and TB vaccinations.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
Consumer Services
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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Job Summary
Rotech Healthcare Inc. seeks a detail‑oriented and compassionate Customer Service Representative for Home Healthcare Intake & Insurance Verification. You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties & Responsibilities
Work cooperatively with team members.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Handle multiple tasks simultaneously.
Cover on‑call shifts, drive a company vehicle, and make deliveries to patients’ homes as required.
Maintain predictable and regular attendance.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk‑in and retail equipment requests.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission‑driven team that improves lives through home‑based care.
Work in a supportive environment with growth and advancement opportunities.
Competitive compensation, benefits, and employee recognition programs.
Qualifications
High school diploma or GED equivalent (required).
One year of related work experience (preferred).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Ability to interpret and respond to various forms of communication.
Capable of working independently and collaboratively within a team.
Demonstrated problem‑solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Physical Demands
Lift and carry office and patient equipment (minimum 35 lbs).
May be required to drive a company vehicle, make home deliveries, and participate in on‑call rotations.
Sit, stand, walk, talk, and listen for extended periods.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
Require close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Employee discount program and recognition program.
Mileage reimbursement (when applicable).
Telephone reimbursement (when applicable).
EAP, 401(k), HSA, FSA, and medical/dental/vision insurance options.
Life insurance, disability coverage, and other supplementary benefits.
Meru Health Mental Health, Livongo Diabetes, and other wellness programs.
HEPB and TB vaccinations.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
Consumer Services
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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