Goodwill Southern California
Drive Operational Excellence in Workforce Development.
We’re hiring a
Manager, WCD Operations
to lead operational systems, ensure compliance, and advance quality standards across all Workforce & Career Development programs. This role is ideal for a strategic thinker passionate about optimizing processes, building infrastructure, and ensuring programs run efficiently and effectively. What You’ll Do: Lead quality assurance, compliance, and performance management initiatives.
Conduct program audits, monitor data systems, and ensure CARF and funder compliance.
Develop and implement procedures, performance tools, and reporting mechanisms.
Supervise and mentor operational support staff to deliver excellence in service.
Collaborate across programs to support new program onboarding and process improvement.
What You Bring: Bachelor’s degree preferred; 3–4 years of leadership or management experience.
Experience in workforce development or nonprofit operations.
Expertise in quality improvement, compliance, and data systems.
Strong analytical, organizational, and problem-solving skills.
Salesforce/CRM proficiency and bilingual (Spanish/English) preferred.
Be the engine behind our mission —helping Goodwill SoCal strengthen systems that transform thousands of lives each year.
We’re hiring a
Manager, WCD Operations
to lead operational systems, ensure compliance, and advance quality standards across all Workforce & Career Development programs. This role is ideal for a strategic thinker passionate about optimizing processes, building infrastructure, and ensuring programs run efficiently and effectively. What You’ll Do: Lead quality assurance, compliance, and performance management initiatives.
Conduct program audits, monitor data systems, and ensure CARF and funder compliance.
Develop and implement procedures, performance tools, and reporting mechanisms.
Supervise and mentor operational support staff to deliver excellence in service.
Collaborate across programs to support new program onboarding and process improvement.
What You Bring: Bachelor’s degree preferred; 3–4 years of leadership or management experience.
Experience in workforce development or nonprofit operations.
Expertise in quality improvement, compliance, and data systems.
Strong analytical, organizational, and problem-solving skills.
Salesforce/CRM proficiency and bilingual (Spanish/English) preferred.
Be the engine behind our mission —helping Goodwill SoCal strengthen systems that transform thousands of lives each year.