Goodwill Southern California
Manager, WCD Operations
Goodwill Southern California, Los Angeles, California, United States, 90079
Job Center - Virtual, 342 N San Fernando Rd, Los Angeles, California, United States of America
Job Description Posted Wednesday, January 7, 2026 at 11:00 AM
Goodwill is one of the leading non‑profit brands in the world and one of the largest non‑profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!
Drive Operational Excellence in Workforce Development. We’re hiring a
Manager, WCD Operations
to lead operational systems, ensure compliance, and advance quality standards across all Workforce & Career Development programs. This role is ideal for a strategic thinker passionate about optimizing processes, building infrastructure, and ensuring programs run efficiently and effectively.
What You’ll Do:
Lead quality assurance, compliance, and performance management initiatives.
Conduct program audits, monitor data systems, and ensure CARF and funder compliance.
Develop and implement procedures, performance tools, and reporting mechanisms.
Supervise and mentor operational support staff to deliver excellence in service.
Collaborate across programs to support new program onboarding and process improvement.
What You Bring:
Bachelor’s degree preferred; 3–4 years of leadership or management experience.
Experience in workforce development or nonprofit operations.
Expertise in quality improvement, compliance, and data systems.
Strong analytical, organizational, and problem‑solving skills.
Salesforce/CRM proficiency and bilingual (Spanish/English) preferred.
Be the engine behind our mission —helping Goodwill SoCal strengthen systems that transform thousands of lives each year. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer‑employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
Job Center - Virtual, 342 N San Fernando Rd, Los Angeles, California, United States of America
#J-18808-Ljbffr
Job Description Posted Wednesday, January 7, 2026 at 11:00 AM
Goodwill is one of the leading non‑profit brands in the world and one of the largest non‑profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!
Drive Operational Excellence in Workforce Development. We’re hiring a
Manager, WCD Operations
to lead operational systems, ensure compliance, and advance quality standards across all Workforce & Career Development programs. This role is ideal for a strategic thinker passionate about optimizing processes, building infrastructure, and ensuring programs run efficiently and effectively.
What You’ll Do:
Lead quality assurance, compliance, and performance management initiatives.
Conduct program audits, monitor data systems, and ensure CARF and funder compliance.
Develop and implement procedures, performance tools, and reporting mechanisms.
Supervise and mentor operational support staff to deliver excellence in service.
Collaborate across programs to support new program onboarding and process improvement.
What You Bring:
Bachelor’s degree preferred; 3–4 years of leadership or management experience.
Experience in workforce development or nonprofit operations.
Expertise in quality improvement, compliance, and data systems.
Strong analytical, organizational, and problem‑solving skills.
Salesforce/CRM proficiency and bilingual (Spanish/English) preferred.
Be the engine behind our mission —helping Goodwill SoCal strengthen systems that transform thousands of lives each year. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer‑employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
Job Center - Virtual, 342 N San Fernando Rd, Los Angeles, California, United States of America
#J-18808-Ljbffr