Kampgrounds Of America
THO - GUEST SERVICES REPRESENTATIVE
Kampgrounds Of America, Thompson Ridge, New York, United States
About Kampgrounds of America, Inc. (KOA)
KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. With over 500 locations across the United States and Canada, KOA operates both franchised and company-owned parks. Founded in 1962, KOA’s mission is “connecting people to the outdoors and each other,” and employees share values of being family‑oriented, passionate, entrepreneurial, customer‑focused, and innovative.
Reports to Guest Services Lead, Guest Experience Supervisor, and/or Assistant General Manager.
Position Summary The Guest Service Representative (GSR) delivers attentive, courteous, and efficient service to all guests before and during their stay. Responsibilities include registering guests, issuing keys, recording site occupancy, managing reservations and payments, and maintaining a clean, well‑stocked store.
Specific Duties
Greet and welcome guests at the front desk in accordance with KOA standards.
Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
Prepare reports on shift check‑lists and down‑time.
Answer inquiries about campground amenities and local attractions.
Operate the campground property management system fully and accurately.
Log and deliver all messages, packages, and mail promptly.
Familiarize with all in‑house groups.
Communicate and collaborate with associates and other departments, using proper two‑way radio etiquette.
Handle guest check‑in/out efficiently and courteously.
Manage the cash drawer following KOA cash and credit card procedures.
Notify management of any shift‑related information.
Maintain professionalism, customer service quality, and cleanliness.
Maintain store displays, inventory control, and submit feedback.
Increase revenues through up‑selling and ancillary income.
Ensure health and safety standards for guests and staff.
Support a work environment that maximizes employee morale and aligns with KOA’s culture, mission, values, and goals.
Expected Results
Demonstrate a positive attitude toward guests, management, team members, and vendors.
Consistently maintain arrival, departure, and campground census records.
Pay close attention to detail when handling reservations and registrations.
Promote ancillary revenue streams.
Meet Quality Assurance standards.
Job Qualifications
Fluency in spoken and written English.
Excellent communication, collaboration, and delegation skills; ability to manage confrontation.
Strong knowledge of operational procedures.
Comfortable in a fast‑paced, high‑pressure environment.
Motivated, goal‑oriented, and results‑driven.
Ability to maintain confidentiality.
Availability for nights, weekends, and holidays.
Physical Requirements
Stand for long periods.
Lift up to 50 pounds; lift and carry 25 pounds occasionally and 10 pounds regularly.
Bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Work indoors and outdoors in various climates.
Equal Opportunity Employer KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other non‑merit‑based factor.
KOA does not sponsor Visas.
KOA currently does NOT hire in the following states: Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont.
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Reports to Guest Services Lead, Guest Experience Supervisor, and/or Assistant General Manager.
Position Summary The Guest Service Representative (GSR) delivers attentive, courteous, and efficient service to all guests before and during their stay. Responsibilities include registering guests, issuing keys, recording site occupancy, managing reservations and payments, and maintaining a clean, well‑stocked store.
Specific Duties
Greet and welcome guests at the front desk in accordance with KOA standards.
Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
Prepare reports on shift check‑lists and down‑time.
Answer inquiries about campground amenities and local attractions.
Operate the campground property management system fully and accurately.
Log and deliver all messages, packages, and mail promptly.
Familiarize with all in‑house groups.
Communicate and collaborate with associates and other departments, using proper two‑way radio etiquette.
Handle guest check‑in/out efficiently and courteously.
Manage the cash drawer following KOA cash and credit card procedures.
Notify management of any shift‑related information.
Maintain professionalism, customer service quality, and cleanliness.
Maintain store displays, inventory control, and submit feedback.
Increase revenues through up‑selling and ancillary income.
Ensure health and safety standards for guests and staff.
Support a work environment that maximizes employee morale and aligns with KOA’s culture, mission, values, and goals.
Expected Results
Demonstrate a positive attitude toward guests, management, team members, and vendors.
Consistently maintain arrival, departure, and campground census records.
Pay close attention to detail when handling reservations and registrations.
Promote ancillary revenue streams.
Meet Quality Assurance standards.
Job Qualifications
Fluency in spoken and written English.
Excellent communication, collaboration, and delegation skills; ability to manage confrontation.
Strong knowledge of operational procedures.
Comfortable in a fast‑paced, high‑pressure environment.
Motivated, goal‑oriented, and results‑driven.
Ability to maintain confidentiality.
Availability for nights, weekends, and holidays.
Physical Requirements
Stand for long periods.
Lift up to 50 pounds; lift and carry 25 pounds occasionally and 10 pounds regularly.
Bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Work indoors and outdoors in various climates.
Equal Opportunity Employer KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other non‑merit‑based factor.
KOA does not sponsor Visas.
KOA currently does NOT hire in the following states: Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont.
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