THE BATON ROUGE CLINIC AMC
About Us:
We are a large, multi-specialty medical practice committed to delivering high-quality patient care supported by advanced healthcare technologies. As we continue to grow, we are seeking a dedicated and experienced IT Support Representative to join our internal IT team. This role is essential in ensuring our providers and staff can deliver seamless care with reliable access to technology and systems.
Position Summary: The IT Support Representative will provide day-to-day technical support for clinical and administrative staff across multiple locations. The successful candidate will have a solid background in IT operations, including support for Windows-based environments, Active Directory, and general hardware/software troubleshooting. Prior experience in healthcare or a high‑compliance environment is a strong plus.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to medical and administrative personnel
Manage user accounts, permissions, and group policies via Active Directory
Troubleshoot and support Windows 11, printers, scanners, and mobile devices
Support clinical systems, including EHR/EMR platforms (training provided as needed)
Maintain documentation for IT procedures, user guides, and system configurations
Assist with hardware deployments, upgrades, and new employee onboarding
Ensure compliance with HIPAA, security protocols, and IT best practices
Collaborate with other IT staff to monitor network performance and maintain uptime across sites
Required Qualifications
Minimum 3 years of experience in IT support, preferably in a healthcare or multi‑site environment
Strong working knowledge of Active Directory, Windows OS, and general networking concepts
Experience supporting end‑users in a fast‑paced, high‑demand environment
Excellent communication, interpersonal, and troubleshooting skills
Ability to prioritize and manage multiple support requests efficiently
Job Location Baton Rouge Clinic – Perkins 7373 Perkins Rd Baton Rouge, LA 70808
Department IS
Class Full‑Time
Basic Skills Required
Minimum 3 years of experience in IT support, preferably in a healthcare or multi‑site environment
Strong working knowledge of Active Directory, Windows OS, and general networking concepts
Experience supporting end‑users in a fast‑paced, high‑demand environment
Excellent communication, interpersonal, and troubleshooting skills
Ability to prioritize and manage multiple support requests efficiently
Specific Skills Required
Familiarity with EHR/EMR systems (e.g. Epic)
Experience with HIPAA‑compliant IT practices
Knowledge of Microsoft 365, remote desktop tools, and helpdesk ticketing systems
IT certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus
Job Requirements Hiring Requirements
Drug Testing
Background Checks
Baton Rouge Clinic Credit Check
Education Required Minimum 3 years of experience in IT support, preferably in a healthcare or multi‑site environment
Unit of Pay Hourly
Shift Monday – Friday 8am – 5pm
Additional Benefits
Medical Insurance (Company pays 100% of employee only rate.)
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off (PTO)
20% discount for selected services rendered at the Clinic
If you need further information, please contact Human Resources at (225) 246-9308.
Apply Online
#J-18808-Ljbffr
Position Summary: The IT Support Representative will provide day-to-day technical support for clinical and administrative staff across multiple locations. The successful candidate will have a solid background in IT operations, including support for Windows-based environments, Active Directory, and general hardware/software troubleshooting. Prior experience in healthcare or a high‑compliance environment is a strong plus.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to medical and administrative personnel
Manage user accounts, permissions, and group policies via Active Directory
Troubleshoot and support Windows 11, printers, scanners, and mobile devices
Support clinical systems, including EHR/EMR platforms (training provided as needed)
Maintain documentation for IT procedures, user guides, and system configurations
Assist with hardware deployments, upgrades, and new employee onboarding
Ensure compliance with HIPAA, security protocols, and IT best practices
Collaborate with other IT staff to monitor network performance and maintain uptime across sites
Required Qualifications
Minimum 3 years of experience in IT support, preferably in a healthcare or multi‑site environment
Strong working knowledge of Active Directory, Windows OS, and general networking concepts
Experience supporting end‑users in a fast‑paced, high‑demand environment
Excellent communication, interpersonal, and troubleshooting skills
Ability to prioritize and manage multiple support requests efficiently
Job Location Baton Rouge Clinic – Perkins 7373 Perkins Rd Baton Rouge, LA 70808
Department IS
Class Full‑Time
Basic Skills Required
Minimum 3 years of experience in IT support, preferably in a healthcare or multi‑site environment
Strong working knowledge of Active Directory, Windows OS, and general networking concepts
Experience supporting end‑users in a fast‑paced, high‑demand environment
Excellent communication, interpersonal, and troubleshooting skills
Ability to prioritize and manage multiple support requests efficiently
Specific Skills Required
Familiarity with EHR/EMR systems (e.g. Epic)
Experience with HIPAA‑compliant IT practices
Knowledge of Microsoft 365, remote desktop tools, and helpdesk ticketing systems
IT certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus
Job Requirements Hiring Requirements
Drug Testing
Background Checks
Baton Rouge Clinic Credit Check
Education Required Minimum 3 years of experience in IT support, preferably in a healthcare or multi‑site environment
Unit of Pay Hourly
Shift Monday – Friday 8am – 5pm
Additional Benefits
Medical Insurance (Company pays 100% of employee only rate.)
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off (PTO)
20% discount for selected services rendered at the Clinic
If you need further information, please contact Human Resources at (225) 246-9308.
Apply Online
#J-18808-Ljbffr