Vcu Rrtc
Parent & Provider Resource Line Specialist
Vcu Rrtc, Richmond, Virginia, United States, 23214
Duties and Responsibilities
Answering warm line voicemails and text messages.
Calling/texting people back with information and resources to address their concern.
Completing salesforce data entry that details the caller’s information, their issue, the resources that were provided.
Sending caller satisfaction surveys.
The person answering the warm line (2) must be endorsed in infant and early childhood mental health, (3) must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area
Data Entry
Limited teleworking on occasion, as this is a customer-facing position
Other duties as assigned
Minimum Requirements
Proficient in Microsoft Office Suite (including Word, Excel, and PowerPoint), and has working knowledge of Google Apps, Zoom, DocuSign, and comparable software.
Essential data entry skills, including fast typing with an eye for detail and familiarity with spreadsheets and online forms
Must be endorsed in infant and early childhood mental health
Must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area
Attention to detail is required.
Strong written and verbal communication are critical for this role.
Ability to provide excellent customer service to internal and external customers, including professionals, parents, faculty, staff, students, and outside constituents (Communicating respectfully at all times.)
Ability to adapt to change and ambiguity (when projects or initiatives are being developed)
Ability to work in a fast-paced environment.
Significant experience with meeting deadlines, organizing workload, and managing changing priorities
Must be solution-focused with the ability to problem-solve
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU
Preferred Qualifications
Strong attention to detail with a high level of accuracy
Demonstrated proficiency in data entry with minimal to no errors
Experience working across multiple web browsers, software applications, and operating systems
Additional Application Instructions Please provide a resume and cover letter. Also provide name, title, email address, and phone number for 3 professional references with one being a current or former supervisor
Salary Range:
Compensation based on experience not to exceed $31.00 per hour
FLSA Exemption Status:
Non-Exempt
Hours per Week:
12
ORP Eligible:
No
Flexible Work Arrangement:
Hybrid
University Job Title:
91411 - Open
Restricted:
Yes
Contact Name:
Jackie Brock Contact Email: robinsonjb3@vcu.edu
#J-18808-Ljbffr
Answering warm line voicemails and text messages.
Calling/texting people back with information and resources to address their concern.
Completing salesforce data entry that details the caller’s information, their issue, the resources that were provided.
Sending caller satisfaction surveys.
The person answering the warm line (2) must be endorsed in infant and early childhood mental health, (3) must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area
Data Entry
Limited teleworking on occasion, as this is a customer-facing position
Other duties as assigned
Minimum Requirements
Proficient in Microsoft Office Suite (including Word, Excel, and PowerPoint), and has working knowledge of Google Apps, Zoom, DocuSign, and comparable software.
Essential data entry skills, including fast typing with an eye for detail and familiarity with spreadsheets and online forms
Must be endorsed in infant and early childhood mental health
Must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area
Attention to detail is required.
Strong written and verbal communication are critical for this role.
Ability to provide excellent customer service to internal and external customers, including professionals, parents, faculty, staff, students, and outside constituents (Communicating respectfully at all times.)
Ability to adapt to change and ambiguity (when projects or initiatives are being developed)
Ability to work in a fast-paced environment.
Significant experience with meeting deadlines, organizing workload, and managing changing priorities
Must be solution-focused with the ability to problem-solve
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU
Preferred Qualifications
Strong attention to detail with a high level of accuracy
Demonstrated proficiency in data entry with minimal to no errors
Experience working across multiple web browsers, software applications, and operating systems
Additional Application Instructions Please provide a resume and cover letter. Also provide name, title, email address, and phone number for 3 professional references with one being a current or former supervisor
Salary Range:
Compensation based on experience not to exceed $31.00 per hour
FLSA Exemption Status:
Non-Exempt
Hours per Week:
12
ORP Eligible:
No
Flexible Work Arrangement:
Hybrid
University Job Title:
91411 - Open
Restricted:
Yes
Contact Name:
Jackie Brock Contact Email: robinsonjb3@vcu.edu
#J-18808-Ljbffr