New River Community College
Parent & Provider Resource Line Specialist
New River Community College, Richmond, Virginia, United States, 23214
Duties and Responsibilities
Answering warm line voicemails and text messages.
Calling/texting people back with information and resources to address their concern.
Completing Salesforce data entry that details the caller's information, their issue, the resources that were provided.
Sending caller satisfaction surveys.
The person answering the warm line (2) must be endorsed in infant and early childhood mental health, (3) must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area.
Data Entry.
Limited teleworking on occasion, as this is a customer-facing position.
Other duties as assigned.
Minimum Requirements
Proficient in Microsoft Office Suite (including Word, Excel, and PowerPoint), and has working knowledge of Google Apps, Zoom, DocuSign, and comparable software.
Essential data entry skills, including fast typing with an eye for detail and familiarity with spreadsheets and online forms.
Must be endorsed in infant and early childhood mental health.
Must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area.
Attention to detail is required.
Strong written and verbal communication are critical for this role.
Ability to provide excellent customer service to internal and external customers, including professionals, parents, faculty, staff, students, and outside constituents (communicating respectfully at all times).
Ability to adapt to change and ambiguity (when projects or initiatives are being developed).
Ability to work in a fast-paced environment.
Significant experience with meeting deadlines, organizing workload, and managing changing priorities.
Must be solution-focused with the ability to problem-solve.
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications
Strong attention to detail with a high level of accuracy.
Demonstrated proficiency in data entry with minimal to no errors.
Experience working across multiple web browsers, software applications, and operating systems.
Additional Application Instructions Please provide a resume and cover letter. Also provide name, title, email address, and phone number for 3 professional references with one being a current or former supervisor.
Salary Range Compensation based on experience not to exceed $31.00 per hour.
FLSA Exemption Status Non-Exempt
Hours per Week 12
ORP Eligible No
Flexible Work Arrangement Hybrid
University Job Title 91411 - Open
Restricted Yes
Contact Name: Jackie Brock Email: robinsonjb3@vcu.edu
#J-18808-Ljbffr
Answering warm line voicemails and text messages.
Calling/texting people back with information and resources to address their concern.
Completing Salesforce data entry that details the caller's information, their issue, the resources that were provided.
Sending caller satisfaction surveys.
The person answering the warm line (2) must be endorsed in infant and early childhood mental health, (3) must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area.
Data Entry.
Limited teleworking on occasion, as this is a customer-facing position.
Other duties as assigned.
Minimum Requirements
Proficient in Microsoft Office Suite (including Word, Excel, and PowerPoint), and has working knowledge of Google Apps, Zoom, DocuSign, and comparable software.
Essential data entry skills, including fast typing with an eye for detail and familiarity with spreadsheets and online forms.
Must be endorsed in infant and early childhood mental health.
Must be familiar with 0-6 resources (such as early intervention, home visiting, parenting support resources, provider resources) in the Richmond, Virginia area.
Attention to detail is required.
Strong written and verbal communication are critical for this role.
Ability to provide excellent customer service to internal and external customers, including professionals, parents, faculty, staff, students, and outside constituents (communicating respectfully at all times).
Ability to adapt to change and ambiguity (when projects or initiatives are being developed).
Ability to work in a fast-paced environment.
Significant experience with meeting deadlines, organizing workload, and managing changing priorities.
Must be solution-focused with the ability to problem-solve.
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications
Strong attention to detail with a high level of accuracy.
Demonstrated proficiency in data entry with minimal to no errors.
Experience working across multiple web browsers, software applications, and operating systems.
Additional Application Instructions Please provide a resume and cover letter. Also provide name, title, email address, and phone number for 3 professional references with one being a current or former supervisor.
Salary Range Compensation based on experience not to exceed $31.00 per hour.
FLSA Exemption Status Non-Exempt
Hours per Week 12
ORP Eligible No
Flexible Work Arrangement Hybrid
University Job Title 91411 - Open
Restricted Yes
Contact Name: Jackie Brock Email: robinsonjb3@vcu.edu
#J-18808-Ljbffr