UnitedHealth Group
Call Center Representative (House Calls) - San Juan, PR
UnitedHealth Group, San Juan, San Juan, us, 00902
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
Opportunity & Training At Optum Puerto Rico Operations, we bring together compassionate and positive people to serve our members or providers when they reach out with questions. Your helpful personality combined with our support, training and development will ensure your success. Upon completing the 8‑week training program, you will transition into a hybrid work arrangement, offering the flexibility to work both remotely and on‑site.
Primary Responsibilities
Call members to schedule in‑home visits with a Physician or Nurse Practitioner.
Answer inbound calls from members and assist them with inquiries.
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns.
Work efficiently and productively in a high‑volume customer service environment, including evening hours.
**English proficiency assessment will be required after application**
Employees are rewarded and recognized for performance and provided clear direction for success. Development opportunities for other roles may also be available.
Required Qualifications
1+ years of call center or customer service experience.
Ability to maintain confidentiality and adhere to HIPAA requirements.
Proficiency with computer, Windows PC and web applications including ability to navigate and learn new, complex computer system applications.
Availability to work 40 hrs per week, assigned 8‑hour shifts between 8:30 am and 8:30 pm, Monday‑Friday. Overtime and weekend work may be necessary.
Bilingual Spanish/English proficiency.
Preferred Qualifications
Sales experience.
Experience using an auto dialer system.
Experience working in the healthcare industry.
Experience working with Medicaid or Medicare.
Experience in a customer retention focused role, retail, or upselling.
Data entry experience.
Proven medical terminology knowledge.
Equity & Inclusion At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone is entitled to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug‑Free Workplace Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr
Caring. Connecting. Growing together.
Opportunity & Training At Optum Puerto Rico Operations, we bring together compassionate and positive people to serve our members or providers when they reach out with questions. Your helpful personality combined with our support, training and development will ensure your success. Upon completing the 8‑week training program, you will transition into a hybrid work arrangement, offering the flexibility to work both remotely and on‑site.
Primary Responsibilities
Call members to schedule in‑home visits with a Physician or Nurse Practitioner.
Answer inbound calls from members and assist them with inquiries.
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns.
Work efficiently and productively in a high‑volume customer service environment, including evening hours.
**English proficiency assessment will be required after application**
Employees are rewarded and recognized for performance and provided clear direction for success. Development opportunities for other roles may also be available.
Required Qualifications
1+ years of call center or customer service experience.
Ability to maintain confidentiality and adhere to HIPAA requirements.
Proficiency with computer, Windows PC and web applications including ability to navigate and learn new, complex computer system applications.
Availability to work 40 hrs per week, assigned 8‑hour shifts between 8:30 am and 8:30 pm, Monday‑Friday. Overtime and weekend work may be necessary.
Bilingual Spanish/English proficiency.
Preferred Qualifications
Sales experience.
Experience using an auto dialer system.
Experience working in the healthcare industry.
Experience working with Medicaid or Medicare.
Experience in a customer retention focused role, retail, or upselling.
Data entry experience.
Proven medical terminology knowledge.
Equity & Inclusion At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone is entitled to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug‑Free Workplace Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr