Herschend Family Entertainment Co.
PM Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Herschend Family Entertainment Co., Pigeon Forge, Tennessee, us, 37868
PM Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Job Category : Resorts
Requisition Number : PMROO008030
Posted : December 22, 2025
Full-Time
Rate : $16 USD per hour
Locations Showing 1 location
HeartSong Resort 1210 Dollywood Resorts Blvd Pigeon Forge, TN 37683, USA
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a PM Room Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right PM Room Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
Maintains a clean and neat work space at all times
Replaces guest room amenities and linens as necessary
Reports all maintenance issues to room inspector
Keeps housekeeping cart stocked appropriately and clean
Assists with special projects when assigned
Reports and delivers lost and found items to the Housekeeping Office
Aids guests in a friendly, genuine and courteous manner
Completes deep cleans of guest rooms when assigned
Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance
Assists with maintaining cleanliness of public areas and back of house areas
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 18 years of age
Previous experience in a hospitality environment strongly preferred
Must be able to successfully pass a background check and drug screen
Knowledge, Skills and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast‑paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to tolerate various temperatures while working outdoors
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
Able to lift minimum of 20lbs
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : PMROO008030
Posted : December 22, 2025
Full-Time
Rate : $16 USD per hour
Locations Showing 1 location
HeartSong Resort 1210 Dollywood Resorts Blvd Pigeon Forge, TN 37683, USA
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a PM Room Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right PM Room Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
Maintains a clean and neat work space at all times
Replaces guest room amenities and linens as necessary
Reports all maintenance issues to room inspector
Keeps housekeeping cart stocked appropriately and clean
Assists with special projects when assigned
Reports and delivers lost and found items to the Housekeeping Office
Aids guests in a friendly, genuine and courteous manner
Completes deep cleans of guest rooms when assigned
Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance
Assists with maintaining cleanliness of public areas and back of house areas
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 18 years of age
Previous experience in a hospitality environment strongly preferred
Must be able to successfully pass a background check and drug screen
Knowledge, Skills and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast‑paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to tolerate various temperatures while working outdoors
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
Able to lift minimum of 20lbs
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr