Herschend Family Entertainment Co.
Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Herschend Family Entertainment Co., Pigeon Forge, Tennessee, us, 37868
Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Job Category:
Resorts
Requisition Number:
BARIS008350
Posted : January 9, 2026
Full-Time
Rate : $14 USD per hour
Locations Showing 1 location
Description At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Barista for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Barista will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This position will need to provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will take and deliver accurate food and drink orders.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Welcomes customers promptly with a professional and friendly attitude
Determines the needs and educates the customers by presenting and explaining the coffee drink menu; answering questions
Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques
Sells a variety of prepared food items; using proper equipment to heat items when necessary
Stocks and presents food/beverage items to standard
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately. Handles cash and credit card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
Must be able to obtain food handler certification
Flexible availability to include weekends, holidays, daytime or evening schedule
Must be at least 16 years old
Must pass a pre‑employment background check and drug test
Knowledge, Skills and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, self‑less, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Host using approved methods of communication
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
May compile objective and measurable data and produce reports
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas
Able to lift 50 lbs
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Resorts
Requisition Number:
BARIS008350
Posted : January 9, 2026
Full-Time
Rate : $14 USD per hour
Locations Showing 1 location
Description At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Barista for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Barista will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This position will need to provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will take and deliver accurate food and drink orders.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Welcomes customers promptly with a professional and friendly attitude
Determines the needs and educates the customers by presenting and explaining the coffee drink menu; answering questions
Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques
Sells a variety of prepared food items; using proper equipment to heat items when necessary
Stocks and presents food/beverage items to standard
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately. Handles cash and credit card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
Must be able to obtain food handler certification
Flexible availability to include weekends, holidays, daytime or evening schedule
Must be at least 16 years old
Must pass a pre‑employment background check and drug test
Knowledge, Skills and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, self‑less, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Host using approved methods of communication
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
May compile objective and measurable data and produce reports
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas
Able to lift 50 lbs
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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