Apex Systems
## Job Description# Desktop Technician**\*\* If you are interested and meet the qualifications below and are comfortable working within a school environment, please apply and/or email your resume with the job number and a summary of your qualifications to Professional Recruiter, Valentina Jimenez, at****vjimenez@apexsystems.co****m \*\***·
Performs related duties and fulfills responsibilities as required.·
Strong Customer Service/Communication Skills.·
Technical working knowledge of Windows 11 and Office 365.·
Office 365 experience should include:·
Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations and iPads.·
Ability to communicate clearly and effectively both verbally and in writing.·
Working knowledge of Audio/Visual equipment (projectors, etc.) and technology to support department meetings utilizing WebEx and Zoom conferencing software.·
Ability to work in a team and educational environment.* Ability to travel between centers and partnership schools.* Flexible hours (usually set hours but in some instances can stay until a job is complete)* Support during weekends (as needed for events or emergencies)* Provide professional and courteous support for executive level staff, department employees, and program partners and guests.* Perform diagnostics, repair, and/or replace damaged hardware.* Identify and implement innovation in technology support to mitigate existing or potential problems.* Aid with IT asset management and inventory.* Maintain records/logs of repairs and fixes.* Maintain software and applications inventory.* Input, monitor, troubleshoot, track, and resolve Help Desk Support tickets to conclusion.* Remotely troubleshoot issues for offsite users* Create/maintain technology support procedures, information, and processes specific to the department (help with turnover or training of staff)* Provide basic troubleshooting for network connectivity issues related to all department IT assets to include desktop phones, credit card machines, temperature scanners etc. #J-18808-Ljbffr
Performs related duties and fulfills responsibilities as required.·
Strong Customer Service/Communication Skills.·
Technical working knowledge of Windows 11 and Office 365.·
Office 365 experience should include:·
Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations and iPads.·
Ability to communicate clearly and effectively both verbally and in writing.·
Working knowledge of Audio/Visual equipment (projectors, etc.) and technology to support department meetings utilizing WebEx and Zoom conferencing software.·
Ability to work in a team and educational environment.* Ability to travel between centers and partnership schools.* Flexible hours (usually set hours but in some instances can stay until a job is complete)* Support during weekends (as needed for events or emergencies)* Provide professional and courteous support for executive level staff, department employees, and program partners and guests.* Perform diagnostics, repair, and/or replace damaged hardware.* Identify and implement innovation in technology support to mitigate existing or potential problems.* Aid with IT asset management and inventory.* Maintain records/logs of repairs and fixes.* Maintain software and applications inventory.* Input, monitor, troubleshoot, track, and resolve Help Desk Support tickets to conclusion.* Remotely troubleshoot issues for offsite users* Create/maintain technology support procedures, information, and processes specific to the department (help with turnover or training of staff)* Provide basic troubleshooting for network connectivity issues related to all department IT assets to include desktop phones, credit card machines, temperature scanners etc. #J-18808-Ljbffr