Apex Systems
IT Desktop Support Technician
Apex Systems
is a world‑class technology services business. Our client is seeking qualified candidates to provide on‑site desktop support.
Job #: 2090344
Shift:
Mon‑Fri 8:00 am – 5:00 pm
Location:
Charlotte, NC
Day‑to‑Day Responsibilities:
Provide day‑to‑day technical support to employees for network infrastructure and internal desktop systems, software and hardware.
Perform general maintenance tasks and resolve problems immediately, escalating more complex issues.
Install, configure, and troubleshoot desktop systems and workstations; manage queue, complete on‑site repairs, manage inventory, and update calls.
Provide general IT troubleshooting for Windows, Microsoft Teams, Outlook, OneDrive, and OneNote.
Communicate highly technical information to technical and non‑technical personnel; be personable, empathetic, and patient.
Recommend hardware and software solutions, including new acquisitions and upgrades.
Participate in IT infrastructure projects and use problem‑management databases and help‑desk systems.
Required Qualifications:
Strong customer focus, meeting deadlines and service‑level agreements (SLAs).
Maintain, analyze, troubleshoot, and repair desktops, laptops, servers, and printers.
Work well under general supervision.
Minimum Requirements:
2-4 years of experience supporting desktops, laptops, and printers with customer‑service experience.
A+ certification preferred; Dell and Lexmark certifications preferred.
Personable and able to interact with a wide range of users.
Benefits (contract period):
401K, medical/health benefits options, W2 hourly rate, weekly pay, direct deposit.
EEO Statement:
Apex Systems is an equal‑opportunity employer and does not discriminate on any protected basis. We consider qualified applicants with criminal histories in a manner consistent with applicable law.
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Apex Systems
is a world‑class technology services business. Our client is seeking qualified candidates to provide on‑site desktop support.
Job #: 2090344
Shift:
Mon‑Fri 8:00 am – 5:00 pm
Location:
Charlotte, NC
Day‑to‑Day Responsibilities:
Provide day‑to‑day technical support to employees for network infrastructure and internal desktop systems, software and hardware.
Perform general maintenance tasks and resolve problems immediately, escalating more complex issues.
Install, configure, and troubleshoot desktop systems and workstations; manage queue, complete on‑site repairs, manage inventory, and update calls.
Provide general IT troubleshooting for Windows, Microsoft Teams, Outlook, OneDrive, and OneNote.
Communicate highly technical information to technical and non‑technical personnel; be personable, empathetic, and patient.
Recommend hardware and software solutions, including new acquisitions and upgrades.
Participate in IT infrastructure projects and use problem‑management databases and help‑desk systems.
Required Qualifications:
Strong customer focus, meeting deadlines and service‑level agreements (SLAs).
Maintain, analyze, troubleshoot, and repair desktops, laptops, servers, and printers.
Work well under general supervision.
Minimum Requirements:
2-4 years of experience supporting desktops, laptops, and printers with customer‑service experience.
A+ certification preferred; Dell and Lexmark certifications preferred.
Personable and able to interact with a wide range of users.
Benefits (contract period):
401K, medical/health benefits options, W2 hourly rate, weekly pay, direct deposit.
EEO Statement:
Apex Systems is an equal‑opportunity employer and does not discriminate on any protected basis. We consider qualified applicants with criminal histories in a manner consistent with applicable law.
#J-18808-Ljbffr