Grand America Hotels & Resorts
IT Support Technician
Grand America Hotels & Resorts, Salt Lake City, Utah, United States, 84193
Location:
Onsite at Grand America Reports To:
Help Desk Manager
Schedule:
Full-time (May include weekends and evenings based on event needs)
Position Summary The
PC Technician
provides onsite technical support for desktop systems, conference IT requests, and general end-user technology needs at the property. This position plays a key role in ensuring reliable technology performance during events, meetings, and daily operations. The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and the flexibility to support varying schedules and workloads.
Key Responsibilities
Provide
onsite desktop and laptop support
for hardware, software, and peripheral devices.
Support
conference and event IT setups , including client supplied equipment, connectivity, and Wi-Fi access.
Perform
installation, configuration, and maintenance
of Windows systems and related applications.
Troubleshoot and resolve
network connectivity
issues, including wired and wireless (Arista Wi-Fi) systems.
Assist with
user account setup, password resets, and system permissions
in coordination with the IT team.
Maintain accurate
documentation of support activities , equipment inventory, and technical issues.
Collaborate with other IT team members to identify and implement process improvements.
Provide timely, courteous, and effective communication with internal customers.
Participate in an
on-call rotation
and work weekends or evenings as needed for events or urgent issues.
Qualifications Required:
CompTIA A+
and
CompTIA Network+
certifications
Minimum of
2 years of IT support or helpdesk experience
Strong working knowledge of
Windows operating systems
and
Microsoft 365
Experience with
Arista Wi-Fi systems
and basic network troubleshooting
Exceptional
customer service and communication
skills
Ability to work independently, manage multiple priorities, and adapt to changing needs
Willingness to work
weekends and nights
based on event schedules
Preferred:
Experience supporting
conference or event technology
environments
Familiarity with
ticketing systems
(e.g., ServiceNow, Jira, or similar)
Basic knowledge of
AV systems and peripherals
Strong interpersonal skills
Physical Requirements
Ability to lift and move computer equipment (up to 40 lbs)
Extended periods of standing or walking during event support
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Onsite at Grand America Reports To:
Help Desk Manager
Schedule:
Full-time (May include weekends and evenings based on event needs)
Position Summary The
PC Technician
provides onsite technical support for desktop systems, conference IT requests, and general end-user technology needs at the property. This position plays a key role in ensuring reliable technology performance during events, meetings, and daily operations. The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and the flexibility to support varying schedules and workloads.
Key Responsibilities
Provide
onsite desktop and laptop support
for hardware, software, and peripheral devices.
Support
conference and event IT setups , including client supplied equipment, connectivity, and Wi-Fi access.
Perform
installation, configuration, and maintenance
of Windows systems and related applications.
Troubleshoot and resolve
network connectivity
issues, including wired and wireless (Arista Wi-Fi) systems.
Assist with
user account setup, password resets, and system permissions
in coordination with the IT team.
Maintain accurate
documentation of support activities , equipment inventory, and technical issues.
Collaborate with other IT team members to identify and implement process improvements.
Provide timely, courteous, and effective communication with internal customers.
Participate in an
on-call rotation
and work weekends or evenings as needed for events or urgent issues.
Qualifications Required:
CompTIA A+
and
CompTIA Network+
certifications
Minimum of
2 years of IT support or helpdesk experience
Strong working knowledge of
Windows operating systems
and
Microsoft 365
Experience with
Arista Wi-Fi systems
and basic network troubleshooting
Exceptional
customer service and communication
skills
Ability to work independently, manage multiple priorities, and adapt to changing needs
Willingness to work
weekends and nights
based on event schedules
Preferred:
Experience supporting
conference or event technology
environments
Familiarity with
ticketing systems
(e.g., ServiceNow, Jira, or similar)
Basic knowledge of
AV systems and peripherals
Strong interpersonal skills
Physical Requirements
Ability to lift and move computer equipment (up to 40 lbs)
Extended periods of standing or walking during event support
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr