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CUSA, LLC

Hotel Security FT & PT

CUSA, LLC, Peoria, Illinois, us, 61639

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Job Title:

Hotel Security Officer Job Summary The Hotel Security Officer is responsible for ensuring the safety and security of hotel guests, employees, and property. This role involves monitoring premises, preventing unauthorized access, responding to incidents, and maintaining a safe and secure environment at all times.

Key Responsibilities

Patrol hotel premises, including guest areas, parking lots, and back-of-house facilities

Monitor surveillance systems, alarms, and access control points

Enforce hotel safety policies, rules, and regulations

Respond promptly to emergencies such as fire alarms, medical incidents, or disturbances

Assist guests and staff with safety-related concerns

Investigate and document incidents, accidents, and suspicious activities

Coordinate with local law enforcement and emergency services when required

Control access to restricted areas and manage lost-and-found items

Report safety hazards and recommend preventive measures

Qualifications & Skills

High school diploma or equivalent

Previous security, military, or law enforcement experience preferred

Knowledge of safety procedures, emergency response, and basic first aid

Strong observation and problem-solving skills

Good communication and interpersonal abilities

Ability to remain calm in stressful situations

Willingness to work shifts, including nights, weekends, and holidays

Working Conditions

Indoor and outdoor patrols

Standing and walking for extended periods

Shift work, including overnight hours

Key Performance Indicators (KPIs)

Incident response time and effectiveness

Compliance with safety and security protocols

Guest and staff safety satisfaction

Accuracy and completeness of incident reports

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