Area Office on Aging
Join a Mission-Driven Team as an Information & Referral Specialist!
Toledo, Ohio | Part-Time, Non-Exempt, | Department: Aging, Disability and Resource Network (ADRN)
The
Area Office on Aging of Northwestern Ohio (AOoA)
is seeking a compassionate and detail-oriented
Information & Referral Specialist
to serve as the first point of contact for individuals seeking help, information, and support. This position is responsible for delivering accurate information, excellent customer service, and timely referrals to agency programs and community resources that promote independence, dignity, and connection for older adults and individuals with disabilities.
If you enjoy helping people, thrive in a fast-paced environment, and are skilled at connecting others to services and solutions, we invite you to join our mission-driven team!
What You’ll Do
Provide accurate and timely information to consumers, families, caregivers, and professionals seeking assistance with ageing and disability services.
Create a positive and compassionate experience for every person contacting the Area Office on Aging.
Conduct intake screenings for individuals seeking services, collecting essential data and determining eligibility for programs such as
PASSPORT ,
Assisted Living Waiver , and
Nursing Home Pre-Admission .
Document and forward referral information for appropriate internal AOoA programs and community partners.
Respond to inquiries via phone, email, in-person visits, and live chat through the agency website.
Schedule assessments and appointments for AOoA staff as needed.
Participate in outreach efforts to increase awareness of AOoA programs and community resources.
Maintain accurate data entry and service documentation within agency systems.
What We’re Looking For
Minimum of
three (3) years of experience
in information and referral, customer service, or a related environment.
Strong communication, interpersonal, and computer skills.
Knowledge or experience within the
aging or disability services network
preferred.
Bilingual (Spanish/English)
fluency is highly desirable.
Ability to multitask, maintain professionalism, and handle sensitive information with discretion.
Why You’ll Love Working Here At AOoA, we’re more than a workplace — we’re a purpose. Every day, you’ll make a real difference by helping older adults and individuals with disabilities access the care, resources, and respect they deserve. You’ll join a collaborative team that values compassion, connection, and community impact.
Medical, Dental, and Vision Insurance
Company-Sponsored Life Insurance
403(b) Retirement Plan with Company Match
Paid Time Off (PTO) and Personal Days
Continuing Education and Certification Assistance
Short- and Long-Term Disability Coverage
Employee Referral Bonus Program
Additional Requirements
Must satisfactorily complete a Motor Vehicle Record (MVR) check, fingerprint criminal background check, and drug/alcohol screening.
Employment is contingent upon continued program funding.
AOoA is a
drug-free workplace
and an
Equal Employment Opportunity (EEO)
employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.
Apply today and help make a difference in the lives of older adults across Northwest Ohio! Area Office on Aging of Northwestern Ohio, Inc. #J-18808-Ljbffr
The
Area Office on Aging of Northwestern Ohio (AOoA)
is seeking a compassionate and detail-oriented
Information & Referral Specialist
to serve as the first point of contact for individuals seeking help, information, and support. This position is responsible for delivering accurate information, excellent customer service, and timely referrals to agency programs and community resources that promote independence, dignity, and connection for older adults and individuals with disabilities.
If you enjoy helping people, thrive in a fast-paced environment, and are skilled at connecting others to services and solutions, we invite you to join our mission-driven team!
What You’ll Do
Provide accurate and timely information to consumers, families, caregivers, and professionals seeking assistance with ageing and disability services.
Create a positive and compassionate experience for every person contacting the Area Office on Aging.
Conduct intake screenings for individuals seeking services, collecting essential data and determining eligibility for programs such as
PASSPORT ,
Assisted Living Waiver , and
Nursing Home Pre-Admission .
Document and forward referral information for appropriate internal AOoA programs and community partners.
Respond to inquiries via phone, email, in-person visits, and live chat through the agency website.
Schedule assessments and appointments for AOoA staff as needed.
Participate in outreach efforts to increase awareness of AOoA programs and community resources.
Maintain accurate data entry and service documentation within agency systems.
What We’re Looking For
Minimum of
three (3) years of experience
in information and referral, customer service, or a related environment.
Strong communication, interpersonal, and computer skills.
Knowledge or experience within the
aging or disability services network
preferred.
Bilingual (Spanish/English)
fluency is highly desirable.
Ability to multitask, maintain professionalism, and handle sensitive information with discretion.
Why You’ll Love Working Here At AOoA, we’re more than a workplace — we’re a purpose. Every day, you’ll make a real difference by helping older adults and individuals with disabilities access the care, resources, and respect they deserve. You’ll join a collaborative team that values compassion, connection, and community impact.
Medical, Dental, and Vision Insurance
Company-Sponsored Life Insurance
403(b) Retirement Plan with Company Match
Paid Time Off (PTO) and Personal Days
Continuing Education and Certification Assistance
Short- and Long-Term Disability Coverage
Employee Referral Bonus Program
Additional Requirements
Must satisfactorily complete a Motor Vehicle Record (MVR) check, fingerprint criminal background check, and drug/alcohol screening.
Employment is contingent upon continued program funding.
AOoA is a
drug-free workplace
and an
Equal Employment Opportunity (EEO)
employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.
Apply today and help make a difference in the lives of older adults across Northwest Ohio! Area Office on Aging of Northwestern Ohio, Inc. #J-18808-Ljbffr