Confluence Health
Salary Range
$17.00 - $26.44
Overview Located in the heart of Washington, we enjoy open skies, snow‑capped mountains, and the lakes and rivers of the high desert. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Benefits
Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
CH Wellness Program
Paid Time Off
Generous Retirement Plans
Life Insurance
Long‑Term Disability
Gym Membership Discount
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential
Summary This position represents Confluence Health during initial telephone, information assistance and accessing operation support services and clinical resources. The role provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.
Position Reports To Contact Center Manager
Essential Functions
Provides excellence in customer service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
Handles emergency calls in a timely and effective manner in a fast‑paced environment.
Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
Appropriately manages multiple modes of communication, including but not limited to: e‑mail, telephones, pagers and overhead paging.
Revises on‑call schedules for Clinical and Ancillary Departments.
Updates communications database.
May train to scan patient records directly into our EMR.
Other duties as assigned.
Qualifications
High level of phone and customer service experience.
Basic computer skills.
Able to read, write and communicate in English.
Previous phone operating or dispatching experience (desired).
Able to read, write and communicate in English and Spanish (desired).
High School diploma or equivalent (GED).
Physical/Sensory Demands
Walking – O
Sitting/Standing – C
Reaching: Shoulder Height – O
Reaching: Above shoulder height – O
Reaching: Below shoulder height – O
Climbing – O
Pulling/Pushing: 25 pounds or less – O
Pulling/Pushing: 25 pounds to 50 pounds – O
Pulling/Pushing: Over 50 pounds – O
Lifting: 25 pounds or less – O
Lifting: 25 pounds to 50 pounds – O
Lifting: Over 50 pounds – O
Carrying: 25 pounds or less – O
Carrying: 25 pounds to 50 pounds – O
Carrying: Over 50 pounds – O
Crawling/Kneeling – O
Bending/Stooping/Crouching – O
Twisting/Turning – F
Repetitive Movement – C
Working Conditions
In an office with co‑workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone and other means of acceptable contact.
Job Classification
FLSA: Non‑exempt
Hourly/Salary: Hourly
Physical Exposures
Unprotected Heights – No
Heat – No
Cold – No
Mechanical Hazards – No
Hazardous Substances – No
Blood Borne Pathogens Exposure Potential – No
Lighting – No
Noise – Yes
Ionizing/Non‑Ionizing Radiation – No
Infectious Diseases – No
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Overview Located in the heart of Washington, we enjoy open skies, snow‑capped mountains, and the lakes and rivers of the high desert. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Benefits
Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
CH Wellness Program
Paid Time Off
Generous Retirement Plans
Life Insurance
Long‑Term Disability
Gym Membership Discount
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential
Summary This position represents Confluence Health during initial telephone, information assistance and accessing operation support services and clinical resources. The role provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.
Position Reports To Contact Center Manager
Essential Functions
Provides excellence in customer service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
Handles emergency calls in a timely and effective manner in a fast‑paced environment.
Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
Appropriately manages multiple modes of communication, including but not limited to: e‑mail, telephones, pagers and overhead paging.
Revises on‑call schedules for Clinical and Ancillary Departments.
Updates communications database.
May train to scan patient records directly into our EMR.
Other duties as assigned.
Qualifications
High level of phone and customer service experience.
Basic computer skills.
Able to read, write and communicate in English.
Previous phone operating or dispatching experience (desired).
Able to read, write and communicate in English and Spanish (desired).
High School diploma or equivalent (GED).
Physical/Sensory Demands
Walking – O
Sitting/Standing – C
Reaching: Shoulder Height – O
Reaching: Above shoulder height – O
Reaching: Below shoulder height – O
Climbing – O
Pulling/Pushing: 25 pounds or less – O
Pulling/Pushing: 25 pounds to 50 pounds – O
Pulling/Pushing: Over 50 pounds – O
Lifting: 25 pounds or less – O
Lifting: 25 pounds to 50 pounds – O
Lifting: Over 50 pounds – O
Carrying: 25 pounds or less – O
Carrying: 25 pounds to 50 pounds – O
Carrying: Over 50 pounds – O
Crawling/Kneeling – O
Bending/Stooping/Crouching – O
Twisting/Turning – F
Repetitive Movement – C
Working Conditions
In an office with co‑workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone and other means of acceptable contact.
Job Classification
FLSA: Non‑exempt
Hourly/Salary: Hourly
Physical Exposures
Unprotected Heights – No
Heat – No
Cold – No
Mechanical Hazards – No
Hazardous Substances – No
Blood Borne Pathogens Exposure Potential – No
Lighting – No
Noise – Yes
Ionizing/Non‑Ionizing Radiation – No
Infectious Diseases – No
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