First Step House
IT Support Technician - PART TIME
First Step House, Salt Lake City, Utah, United States, 84193
For more information about the jobs listed below or our application process, please contact our Human Resource Recruiters at 801-359-8862 and ask for Jessica Constantino ext. 2209 or Brenda Soto ext. 2131
Description
At
First Step House , "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.
We are hiring a part time
IT Support Technician
in Salt Lake City, Utah!!
The
Helpdesk Technician
provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands‑on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction.
Salary:
$26.18 - $28.85 per hour
Schedule:
Friday - Saturday | 8 AM – 5 PM
Our full-time benefits include:
Robust paid time off program with enhanced benefits as you grow with us
15 paid holidays annually, including your birthday
401(k) employer matching (up to 5%)
Opportunity for annual merit increase and annual bonus
Education and Experience:
Previous helpdesk, technical support, or IT‑related internship experience preferred but not required
CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred but not required
Requirements:
Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users
Must have excellent verbal and written communication skills
Must be organized, able to follow instructions precisely, and manage time effectively
Must have the ability to work accurately under pressure with high attention to detail
Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration
Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPN, VLAN, ACLs, etc.)
Must be comfortable learning and using ticketing systems, remote‑support tools, and basic diagnostic utilities
Duties include but not limited to:
Provide prompt and professional first‑level technical support via phone, email, chat, ticketing system, or in‑person for hardware, software, and connectivity issues
Troubleshoot and resolve common end‑user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues)
Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.)
Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups)
Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems
Accurately log, track, update, and close support tickets in the organization’s ticketing system
Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress
Create and maintain simple knowledge‑based articles and user self‑help guides
Assist with new user onboarding (equipment setup, account creation, orientation to tools, troubleshooting)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Do you love helping others? Are you excited to work for an organization that is continuously voted as a Top Work Place by the staff? First Step House is looking to hire individuals who are driven to provide the best client experience possible. If you are a results‑driven, passionate person, who enjoys challenges and the rewards that come from them, we’d love to hear from you.
CAREERS Making a Difference Underlying all that we do at First Step House is a deep regard for the person. Many of our clients arrive at our doorstep with very little resources, lack of family support, and numerous barriers to overcome. They are individuals who have been stigmatized and marginalized by our society. Our task is to afford our clients respect, opportunity, and hope. It is our belief that the roles of our employees and the organization are to exercise every resource possible to empower those we serve to build healthy and resilient lives. To that end, we will make every effort to provide you with the tools and the training that you need to meet the diverse needs of our clients.
CAREERS Living Your Life First Step House aims to help our staff help others while ensuring they have time to live life outside of work too. In 2022, First Step House moved to a 36‑hour work week. By analyzing meeting and service schedules, improving internal processes, and streamlining daily staff routines, FSH was not only able to realize an improved work culture, but service improvements as well.
CAREERS
36‑Hour Workweek
15 paid holidays per year
18 days of paid time off during the first year
401(k) and vested matching (put in 10%, we will match 5%)
70% coverage for health benefits for full‑time positions (Select Health)
80% coverage for dental and vision benefits for full‑time positions
Employee assistance program
Annual training allowance
Annual merit increases
Annual performance bonuses
Challenging and supportive work environment
Room to grow
Take The First Step Help is Waiting for You at First Step House Visit our Admissions Department today to learn more about our treatment, case management, and housing programs. We provide comprehensive and client‑centered services to help people build productive, meaningful, and healthy lives.
#J-18808-Ljbffr
Description
At
First Step House , "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.
We are hiring a part time
IT Support Technician
in Salt Lake City, Utah!!
The
Helpdesk Technician
provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands‑on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction.
Salary:
$26.18 - $28.85 per hour
Schedule:
Friday - Saturday | 8 AM – 5 PM
Our full-time benefits include:
Robust paid time off program with enhanced benefits as you grow with us
15 paid holidays annually, including your birthday
401(k) employer matching (up to 5%)
Opportunity for annual merit increase and annual bonus
Education and Experience:
Previous helpdesk, technical support, or IT‑related internship experience preferred but not required
CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred but not required
Requirements:
Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users
Must have excellent verbal and written communication skills
Must be organized, able to follow instructions precisely, and manage time effectively
Must have the ability to work accurately under pressure with high attention to detail
Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration
Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPN, VLAN, ACLs, etc.)
Must be comfortable learning and using ticketing systems, remote‑support tools, and basic diagnostic utilities
Duties include but not limited to:
Provide prompt and professional first‑level technical support via phone, email, chat, ticketing system, or in‑person for hardware, software, and connectivity issues
Troubleshoot and resolve common end‑user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues)
Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.)
Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups)
Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems
Accurately log, track, update, and close support tickets in the organization’s ticketing system
Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress
Create and maintain simple knowledge‑based articles and user self‑help guides
Assist with new user onboarding (equipment setup, account creation, orientation to tools, troubleshooting)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Do you love helping others? Are you excited to work for an organization that is continuously voted as a Top Work Place by the staff? First Step House is looking to hire individuals who are driven to provide the best client experience possible. If you are a results‑driven, passionate person, who enjoys challenges and the rewards that come from them, we’d love to hear from you.
CAREERS Making a Difference Underlying all that we do at First Step House is a deep regard for the person. Many of our clients arrive at our doorstep with very little resources, lack of family support, and numerous barriers to overcome. They are individuals who have been stigmatized and marginalized by our society. Our task is to afford our clients respect, opportunity, and hope. It is our belief that the roles of our employees and the organization are to exercise every resource possible to empower those we serve to build healthy and resilient lives. To that end, we will make every effort to provide you with the tools and the training that you need to meet the diverse needs of our clients.
CAREERS Living Your Life First Step House aims to help our staff help others while ensuring they have time to live life outside of work too. In 2022, First Step House moved to a 36‑hour work week. By analyzing meeting and service schedules, improving internal processes, and streamlining daily staff routines, FSH was not only able to realize an improved work culture, but service improvements as well.
CAREERS
36‑Hour Workweek
15 paid holidays per year
18 days of paid time off during the first year
401(k) and vested matching (put in 10%, we will match 5%)
70% coverage for health benefits for full‑time positions (Select Health)
80% coverage for dental and vision benefits for full‑time positions
Employee assistance program
Annual training allowance
Annual merit increases
Annual performance bonuses
Challenging and supportive work environment
Room to grow
Take The First Step Help is Waiting for You at First Step House Visit our Admissions Department today to learn more about our treatment, case management, and housing programs. We provide comprehensive and client‑centered services to help people build productive, meaningful, and healthy lives.
#J-18808-Ljbffr