The Willows at Raleigh
Concierge
Be the Heart of Our Community as a Concierge!
Do you love making a difference in the lives of seniors? At
Solera Senior Living , our Core Values— Compassion, Commitment, Communication, and Creativity —guide every decision we make. We’re looking for a warm, service-driven individual to be the first smiling face our residents and guests see each day. If you’re passionate about hospitality, connection, and creating memorable experiences, we’d love for you to join our team at
The Willows at Raleigh .
This is a part-time position at our front desk on the evening shift.
Concierge Overview & Responsibilities As the Concierge, you’ll serve as the hub of the community—welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at The Willows at Raleigh.
Key Responsibilities include:
Greet residents, families, and visitors, creating a warm and professional first impression
Answer phones promptly with proper community greeting and route calls/messages as needed
Sort and distribute mail to appropriate departments
Provide clerical support, including typing, filing, data entry, and handling correspondence
Escort visitors, residents, or families as needed to suites or community areas
Maintain accurate referral, mailing list, and customer information databases
Assist with the move‑in process, ensuring all documentation and steps are completed accurately
Accurately enter meal orders into the Point of Sales system and distribute carry‑out meals to residents and caregivers
Uphold confidentiality, resident rights, and Solera’s policies and standards
Promote a safe and secure environment for residents, guests, and team members
Collaborate with other departments and foster a positive, team‑oriented environment
Perform other duties as assigned by the Associate Executive Director
Concierge Qualifications
Previous customer service or receptionist experience preferred
Strong interpersonal and communication skills (both written and verbal)
Proficiency in office equipment and software (computer, phone system, copier, etc.)
Compassionate, patient, and able to remain calm under pressure in a busy environment
Excellent organizational skills with ability to prioritize tasks and meet deadlines
Ability to maintain professionalism and courtesy in all interactions
Knowledge of resident rights and confidentiality practices (training provided)
Friendly, approachable, and team‑oriented with genuine care for seniors
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Solera Senior Living , our Core Values— Compassion, Commitment, Communication, and Creativity —guide every decision we make. We’re looking for a warm, service-driven individual to be the first smiling face our residents and guests see each day. If you’re passionate about hospitality, connection, and creating memorable experiences, we’d love for you to join our team at
The Willows at Raleigh .
This is a part-time position at our front desk on the evening shift.
Concierge Overview & Responsibilities As the Concierge, you’ll serve as the hub of the community—welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at The Willows at Raleigh.
Key Responsibilities include:
Greet residents, families, and visitors, creating a warm and professional first impression
Answer phones promptly with proper community greeting and route calls/messages as needed
Sort and distribute mail to appropriate departments
Provide clerical support, including typing, filing, data entry, and handling correspondence
Escort visitors, residents, or families as needed to suites or community areas
Maintain accurate referral, mailing list, and customer information databases
Assist with the move‑in process, ensuring all documentation and steps are completed accurately
Accurately enter meal orders into the Point of Sales system and distribute carry‑out meals to residents and caregivers
Uphold confidentiality, resident rights, and Solera’s policies and standards
Promote a safe and secure environment for residents, guests, and team members
Collaborate with other departments and foster a positive, team‑oriented environment
Perform other duties as assigned by the Associate Executive Director
Concierge Qualifications
Previous customer service or receptionist experience preferred
Strong interpersonal and communication skills (both written and verbal)
Proficiency in office equipment and software (computer, phone system, copier, etc.)
Compassionate, patient, and able to remain calm under pressure in a busy environment
Excellent organizational skills with ability to prioritize tasks and meet deadlines
Ability to maintain professionalism and courtesy in all interactions
Knowledge of resident rights and confidentiality practices (training provided)
Friendly, approachable, and team‑oriented with genuine care for seniors
#J-18808-Ljbffr