The Vineta Hotel
Role Overview
Front Desk Agent - Floater at The Vineta Hotel, a luxury boutique hotel in Palm Beach celebrating over 100 years of heritage and recently renovated to modern elegance. Mission
The uniqueness of The Vineta Hotel requires a Front Desk Agent to make the most positive impact on our guests in the front office through consistent application of Oetker Hotels core practices to create a personalized and unparalleled arrival and departure experience for our guests. Responsibilities
Efficiently manage the check-in and check-out process, ensuring a warm welcome and a smooth departure for all guests. Manage reservations as needed through the hotel’s booking system, assisting guests with inquiries, changes and cancellations. Handle PBX operations and taking in-room dining orders. Provide information on hotel amenities, services and local attractions, address guest inquiries and resolve any issues promptly and professionally. Collaborate with various departments, including housekeeping, engineering and food and beverage, to fulfill guest requests and ensure a high standard of service. Promote hotel services and amenities effectively, upselling when appropriate. Process payments accurately, ensuring guests understand charges and providing detailed billing as needed. Offer detailed personalized recommendations and make arrangements for dining, transportation and activities to enhance the guest experience. Build rapport with guests, anticipating their needs and ensuring their comfort throughout the stay. Encourage guest feedback, address concerns or complaints with professionalism, ensuring guest satisfaction. Efficiently manage time to prioritize tasks and ensure timely service to guests. Be sensitive to and understanding of diverse cultures and backgrounds, enhancing guest interactions. Maintain high standards of guest services as established by the Managing Director. Assist with responsibilities and duties in the absence of bell services and lobby coverage during heavy volume. Prepare regular reports on guest feedback, service metrics and maintain accurate guest attention reports. Follow cash handling and auditing procedures as outlined by the finance department. Ensure procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed, report unsafe conditions as appropriate. Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties. Ensure personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests. Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members. Qualifications
2 years of guest services experience in the luxury hospitality industry (Preferred). College degree in Hospitality Management preferred or equivalent experience. Full Time Position. Ability to work 2 shifts at night; including weekends, and holidays. Fluent in English; other languages considered an asset. Proficiency in Microsoft Office programs, hotel front office systems. Proficiency in Opera preferred. Prolonged periods of sitting at a desk and working on a computer. Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift. Must be able to access and navigate each department at the organization’s facilities. Benefits
Competitive Salary Employer paid health benefits package 401(k) plan matching program Comprehensive overall compensation package (PTO, holidays) Excellent Training and Development opportunities with Oetker Hotels Complimentary Hotelier Meals Complimentary Dry Cleaning Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Equal Opportunity Employer
The Vineta Hotel is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Front Desk Agent - Floater at The Vineta Hotel, a luxury boutique hotel in Palm Beach celebrating over 100 years of heritage and recently renovated to modern elegance. Mission
The uniqueness of The Vineta Hotel requires a Front Desk Agent to make the most positive impact on our guests in the front office through consistent application of Oetker Hotels core practices to create a personalized and unparalleled arrival and departure experience for our guests. Responsibilities
Efficiently manage the check-in and check-out process, ensuring a warm welcome and a smooth departure for all guests. Manage reservations as needed through the hotel’s booking system, assisting guests with inquiries, changes and cancellations. Handle PBX operations and taking in-room dining orders. Provide information on hotel amenities, services and local attractions, address guest inquiries and resolve any issues promptly and professionally. Collaborate with various departments, including housekeeping, engineering and food and beverage, to fulfill guest requests and ensure a high standard of service. Promote hotel services and amenities effectively, upselling when appropriate. Process payments accurately, ensuring guests understand charges and providing detailed billing as needed. Offer detailed personalized recommendations and make arrangements for dining, transportation and activities to enhance the guest experience. Build rapport with guests, anticipating their needs and ensuring their comfort throughout the stay. Encourage guest feedback, address concerns or complaints with professionalism, ensuring guest satisfaction. Efficiently manage time to prioritize tasks and ensure timely service to guests. Be sensitive to and understanding of diverse cultures and backgrounds, enhancing guest interactions. Maintain high standards of guest services as established by the Managing Director. Assist with responsibilities and duties in the absence of bell services and lobby coverage during heavy volume. Prepare regular reports on guest feedback, service metrics and maintain accurate guest attention reports. Follow cash handling and auditing procedures as outlined by the finance department. Ensure procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed, report unsafe conditions as appropriate. Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties. Ensure personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests. Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members. Qualifications
2 years of guest services experience in the luxury hospitality industry (Preferred). College degree in Hospitality Management preferred or equivalent experience. Full Time Position. Ability to work 2 shifts at night; including weekends, and holidays. Fluent in English; other languages considered an asset. Proficiency in Microsoft Office programs, hotel front office systems. Proficiency in Opera preferred. Prolonged periods of sitting at a desk and working on a computer. Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift. Must be able to access and navigate each department at the organization’s facilities. Benefits
Competitive Salary Employer paid health benefits package 401(k) plan matching program Comprehensive overall compensation package (PTO, holidays) Excellent Training and Development opportunities with Oetker Hotels Complimentary Hotelier Meals Complimentary Dry Cleaning Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Equal Opportunity Employer
The Vineta Hotel is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr