The Vineta Hotel
Join to apply for the
Reservation | Front Desk Agent
role at
The Vineta Hotel
1 day ago Be among the first 25 applicants
The Vineta Hotel is situated in the heart of Palm Beach, two blocks away from Worth Avenue. The historic property, originally built in 1926, has been fully restored and reopened as a Mediterranean Revival landmark and the first U.S. hotel to join the Oetker Hotels portfolio.
The renovation brings back the original name, The Vineta, and combines stylish décor with contemporary comfort. The property quickly established itself as a pinnacle of hospitality in Palm Beach.
Mission As a Reservation / Front Desk Agent you will make the most positive impact on guests in the front office. You will create a personalized and unparalleled arrival and departure experience using Oetker Hotels core practices.
Responsibilities
Answer incoming reservation calls, cancellations, modifications and special requests promptly and enthusiastically.
Recommend room types and provide accurate information about the hotel.
Efficiently manage the check‑in and check‑out process, ensuring a warm welcome and a smooth departure for all guests.
Manage reservations through the hotel’s booking system, assisting guests with inquiries, changes and cancellations.
Handle PBX operations and take in‑room dining orders.
Provide information on hotel amenities, services and local attractions. Address guest inquiries and resolve any issues promptly and professionally.
Collaborate with housekeeping, engineering and food‑and‑beverage to fulfill guest requests and ensure a high standard of service.
Promote hotel services and amenities effectively, upselling when appropriate.
Process payments accurately, ensuring guests understand their charges and provide detailed billing as needed.
Offer detailed personalized recommendations and make arrangements for dining, transportation and activities to enhance the guest experience.
Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay.
Encourage guest feedback and address concerns or complaints with professionalism.
Efficiently manage time to prioritize tasks and ensure timely service to our guests.
Be sensitive to and understanding of diverse cultures and backgrounds, enhancing guest interactions.
Maintain high standards of guest services as established by the Managing Director.
Assist with responsibilities and duties in the absence of or due to heavy volume in bell services and lobby coverage.
Prepare regular reports on guest feedback, service metrics and maintain an accurate guest attention report.
Follow cash handling and auditing procedures as outlined by the finance department.
Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate.
Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties involved.
Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and>
What You Bring
2 years of guest services experience in the luxury hospitality industry (Preferred).
College degree in Hospitality Management preferred or equivalent experience.
Full‑time position.
Ability to work flexible hours, including days, evenings, overnights, weekends and holidays.
Fluent in English; other languages considered an asset.
Proficiency in Microsoft Office programs and hotel front office systems; proficiency in Opera preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift.
Must be able to access and navigate each department at the property’s facilities.
Benefits
Competitive salary.
Employer‑paid health benefits package.
401(k) plan matching program.
Comprehensive overall compensation package (PTO, holidays).
Excellent training and development opportunities with Oetker Hotels.
Complimentary hotelier meals.
Complimentary dry cleaning.
The Vineta Hotel is an Equal Opportunity, affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. To access the EEOC is the Law information poster please visit
https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our hosts of choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Our collection includes
Le Bristol Paris ,
Brenners Park‑Hotel & Spa
in Baden‑Baden,
Hôtel du Cap‑Eden‑Roc
in Antibes,
Château Saint‑Martin & Spa
in Vence,
The Lanesborough
in London,
L’Apogée Courchevel ,
Eden Rock‑St Barths ,
Jumby Bay Island
in Antigua,
Palácio Tangará
in São Paulo,
Hotel La Palma
in Capri,
The Vineta Hotel
in Palm Beach and more than 150 private villas around the globe. In 2027, a new masterpiece will open in
Saint‑Tropé .
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Hospitality
#J-18808-Ljbffr
Reservation | Front Desk Agent
role at
The Vineta Hotel
1 day ago Be among the first 25 applicants
The Vineta Hotel is situated in the heart of Palm Beach, two blocks away from Worth Avenue. The historic property, originally built in 1926, has been fully restored and reopened as a Mediterranean Revival landmark and the first U.S. hotel to join the Oetker Hotels portfolio.
The renovation brings back the original name, The Vineta, and combines stylish décor with contemporary comfort. The property quickly established itself as a pinnacle of hospitality in Palm Beach.
Mission As a Reservation / Front Desk Agent you will make the most positive impact on guests in the front office. You will create a personalized and unparalleled arrival and departure experience using Oetker Hotels core practices.
Responsibilities
Answer incoming reservation calls, cancellations, modifications and special requests promptly and enthusiastically.
Recommend room types and provide accurate information about the hotel.
Efficiently manage the check‑in and check‑out process, ensuring a warm welcome and a smooth departure for all guests.
Manage reservations through the hotel’s booking system, assisting guests with inquiries, changes and cancellations.
Handle PBX operations and take in‑room dining orders.
Provide information on hotel amenities, services and local attractions. Address guest inquiries and resolve any issues promptly and professionally.
Collaborate with housekeeping, engineering and food‑and‑beverage to fulfill guest requests and ensure a high standard of service.
Promote hotel services and amenities effectively, upselling when appropriate.
Process payments accurately, ensuring guests understand their charges and provide detailed billing as needed.
Offer detailed personalized recommendations and make arrangements for dining, transportation and activities to enhance the guest experience.
Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay.
Encourage guest feedback and address concerns or complaints with professionalism.
Efficiently manage time to prioritize tasks and ensure timely service to our guests.
Be sensitive to and understanding of diverse cultures and backgrounds, enhancing guest interactions.
Maintain high standards of guest services as established by the Managing Director.
Assist with responsibilities and duties in the absence of or due to heavy volume in bell services and lobby coverage.
Prepare regular reports on guest feedback, service metrics and maintain an accurate guest attention report.
Follow cash handling and auditing procedures as outlined by the finance department.
Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate.
Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties involved.
Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and>
What You Bring
2 years of guest services experience in the luxury hospitality industry (Preferred).
College degree in Hospitality Management preferred or equivalent experience.
Full‑time position.
Ability to work flexible hours, including days, evenings, overnights, weekends and holidays.
Fluent in English; other languages considered an asset.
Proficiency in Microsoft Office programs and hotel front office systems; proficiency in Opera preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift.
Must be able to access and navigate each department at the property’s facilities.
Benefits
Competitive salary.
Employer‑paid health benefits package.
401(k) plan matching program.
Comprehensive overall compensation package (PTO, holidays).
Excellent training and development opportunities with Oetker Hotels.
Complimentary hotelier meals.
Complimentary dry cleaning.
The Vineta Hotel is an Equal Opportunity, affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. To access the EEOC is the Law information poster please visit
https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our hosts of choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Our collection includes
Le Bristol Paris ,
Brenners Park‑Hotel & Spa
in Baden‑Baden,
Hôtel du Cap‑Eden‑Roc
in Antibes,
Château Saint‑Martin & Spa
in Vence,
The Lanesborough
in London,
L’Apogée Courchevel ,
Eden Rock‑St Barths ,
Jumby Bay Island
in Antigua,
Palácio Tangará
in São Paulo,
Hotel La Palma
in Capri,
The Vineta Hotel
in Palm Beach and more than 150 private villas around the globe. In 2027, a new masterpiece will open in
Saint‑Tropé .
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Hospitality
#J-18808-Ljbffr