U.S. Xpress
Driver Leader - Phoenix, AZ
PHOENIX AZ USX TERMINAL Monday - Friday 6:00 AM - 4:00 PM Position open to remote: No Grade: ES11 Compensation Range: $47,300 - $60,000 Company Overview
U.S. Xpress is one of the nation’s largest asset‑based trucking companies. We provide innovative, custom transportation solutions and believe in the power of collective brainpower.
Right Role. Right Tools. Right People.
We invest in talent from day one, offering professional development, competitive pay, and benefits. Benefits
Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance Primary Position Purpose
The Driver Leader executes U.S. Xpress initiatives daily with a focus on driver satisfaction and customer service. The role requires flexibility and the ability to adapt to industry changes. Position Functions
Supervise driver performance according to company policies, DOT regulations, and all relevant rules/laws/guidelines. Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.). Ensure driver satisfaction while they are over the road. Recommend performance documentation for promotions and/or terminations. Resolve driver issues and disputes. Promote safe operations. Manage driver capacity and maintain accurate driver PTA’s. Ensure drivers and equipment meet service standards and are maintained. Set and monitor driver performance objectives. Track KPIs around P&L, Safety, Fuel Management, and Utility. Maintain on‑time service and address service issues promptly, coordinating with U.S. Xpress Customer Service when applicable. Communicate service deviations to Customer Service promptly. Collaborate cross‑functionally to drive culture and uphold U.S. Xpress mission and values. Answer incoming calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc. Engage with all levels of the organization to harness collective intelligence. Attend all in‑person meetings and trainings on recent developments, goals, and objectives, providing input and advice. Engage remotely and in person with customers to establish rapport, open communication, and expectations. Qualifications
Education
High school diploma or GED equivalent required. Bachelor’s degree or equivalent years of experience required. Equivalent years of experience defined as one year of professional experience for each year of college requested. Experience
2+ years of experience in a driver or customer‑facing role required. Transportation, Logistics, and/or Tech industry experience a plus. Skills & Abilities
Proficient with Microsoft Office Suite. Adept at assessing organizational dynamics and managing change. Works quickly and efficiently; able to test solutions, learn, and iterate rapidly. Proactive and pragmatic problem solver. Communicates effectively across multiple mediums. Licenses & Certifications
N/A Supervisory Responsibility
30 - 50 drivers Work Environment
This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. Physical Requirements
Requires close visual acuity to perform computer work, expansive reading, and data analysis. EEO Employer
The Company is an equal‑employment‑opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
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PHOENIX AZ USX TERMINAL Monday - Friday 6:00 AM - 4:00 PM Position open to remote: No Grade: ES11 Compensation Range: $47,300 - $60,000 Company Overview
U.S. Xpress is one of the nation’s largest asset‑based trucking companies. We provide innovative, custom transportation solutions and believe in the power of collective brainpower.
Right Role. Right Tools. Right People.
We invest in talent from day one, offering professional development, competitive pay, and benefits. Benefits
Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance Primary Position Purpose
The Driver Leader executes U.S. Xpress initiatives daily with a focus on driver satisfaction and customer service. The role requires flexibility and the ability to adapt to industry changes. Position Functions
Supervise driver performance according to company policies, DOT regulations, and all relevant rules/laws/guidelines. Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.). Ensure driver satisfaction while they are over the road. Recommend performance documentation for promotions and/or terminations. Resolve driver issues and disputes. Promote safe operations. Manage driver capacity and maintain accurate driver PTA’s. Ensure drivers and equipment meet service standards and are maintained. Set and monitor driver performance objectives. Track KPIs around P&L, Safety, Fuel Management, and Utility. Maintain on‑time service and address service issues promptly, coordinating with U.S. Xpress Customer Service when applicable. Communicate service deviations to Customer Service promptly. Collaborate cross‑functionally to drive culture and uphold U.S. Xpress mission and values. Answer incoming calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc. Engage with all levels of the organization to harness collective intelligence. Attend all in‑person meetings and trainings on recent developments, goals, and objectives, providing input and advice. Engage remotely and in person with customers to establish rapport, open communication, and expectations. Qualifications
Education
High school diploma or GED equivalent required. Bachelor’s degree or equivalent years of experience required. Equivalent years of experience defined as one year of professional experience for each year of college requested. Experience
2+ years of experience in a driver or customer‑facing role required. Transportation, Logistics, and/or Tech industry experience a plus. Skills & Abilities
Proficient with Microsoft Office Suite. Adept at assessing organizational dynamics and managing change. Works quickly and efficiently; able to test solutions, learn, and iterate rapidly. Proactive and pragmatic problem solver. Communicates effectively across multiple mediums. Licenses & Certifications
N/A Supervisory Responsibility
30 - 50 drivers Work Environment
This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. Physical Requirements
Requires close visual acuity to perform computer work, expansive reading, and data analysis. EEO Employer
The Company is an equal‑employment‑opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
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