Golden Entertainment, Inc.
Join to apply for the
PT'S WINGS & SPORTS FOOD SERVER
role at
Golden Entertainment, Inc.
Location: The Strat (Las Vegas, NV).
Summary As the PT’s Food Server, you will be responsible for strong menu knowledge, presenting the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations, taking orders, assisting with food delivery, and processing payments. You will deliver exceptional, authentic guest service to care for the guests.
Essential Functions and Responsibilities
Enthusiastically demonstrate knowledge of beer, spirits, and wines
Present menus to guests and use suggestive selling techniques to sell drinks, appetizers, soups, salads, entrees, specialty items and desserts
Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques
Take beverage and food orders according to service standards
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring guest satisfaction and communicate situation to management
Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invite them to return
Maintain knowledge of hotel services and local activities to respond to guest inquiries
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Ensure all food is served within health, safety, and sanitation guidelines
Assist other team members when needed, in instances of food running, side work, drink orders.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements Qualifications
At least six months previous experience working in a full service dining venue; preferably in a tavern or bar environment
Experience providing high-touch guest service expected in fun, high-energy environment
Knowledge of beers, spirits, and wines
Must be comfortable with self-banking
Must be team-oriented
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point-of-sale systems, computers, and calculators
At least 21 Years of Age
High School diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Food Handlers Card
Alcohol Awareness Card
Physical Requirements
Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twistFrequently stand and walk
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Slippery surfaces
Exposure to dust, fumes and/or gases
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Management and Manufacturing
Industry
Gambling Facilities and Casinos
#J-18808-Ljbffr
PT'S WINGS & SPORTS FOOD SERVER
role at
Golden Entertainment, Inc.
Location: The Strat (Las Vegas, NV).
Summary As the PT’s Food Server, you will be responsible for strong menu knowledge, presenting the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations, taking orders, assisting with food delivery, and processing payments. You will deliver exceptional, authentic guest service to care for the guests.
Essential Functions and Responsibilities
Enthusiastically demonstrate knowledge of beer, spirits, and wines
Present menus to guests and use suggestive selling techniques to sell drinks, appetizers, soups, salads, entrees, specialty items and desserts
Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques
Take beverage and food orders according to service standards
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring guest satisfaction and communicate situation to management
Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invite them to return
Maintain knowledge of hotel services and local activities to respond to guest inquiries
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Ensure all food is served within health, safety, and sanitation guidelines
Assist other team members when needed, in instances of food running, side work, drink orders.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements Qualifications
At least six months previous experience working in a full service dining venue; preferably in a tavern or bar environment
Experience providing high-touch guest service expected in fun, high-energy environment
Knowledge of beers, spirits, and wines
Must be comfortable with self-banking
Must be team-oriented
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point-of-sale systems, computers, and calculators
At least 21 Years of Age
High School diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Food Handlers Card
Alcohol Awareness Card
Physical Requirements
Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twistFrequently stand and walk
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Slippery surfaces
Exposure to dust, fumes and/or gases
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Management and Manufacturing
Industry
Gambling Facilities and Casinos
#J-18808-Ljbffr