Core Development & Management
Member Services Representative
Core Development & Management, Warren, Rhode Island, us, 02885
Member Services Representative
Join to apply for the Member Services Representative role at Core Development & Management.
Pay Range Base pay: $16.00/hr - $17.00/hr.
Overview At Planet Fitness, our mission is to enhance lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create a community where greatness can be achieved, empower everyone to create their own path for success, respect all regardless of background, and pursue excellence.
Who You Are
Exhibit a positive and upbeat attitude.
Passionate about delivering a consistent and exceptional experience to members, guests, and team members.
Show pride in your work while being punctual, reliable, and dependable.
Handle interactions with diplomacy and a genuine motivation for helping others.
Act with integrity and show respect to everyone.
Have strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Quickly learn and apply new information from training.
Responsibilities
Greet members and guests; assist with questions or concerns as they check in.
Promote the Judgement Free Zone by engaging members and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalate to the Club Manager.
Answer phones friendly and assist callers with inquiries.
Perform membership functions: sign‑ups, contact/billing updates, cancellations, unpaid balance collection, and membership transfers.
Meet or exceed sales goals and contribute to club monthly and yearly targets.
Make prospective member calls and tours, assessing their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
Conduct comprehensive walks of all club areas to address safety, policy, and cleanliness issues.
Address maintenance and facility concerns such as broken equipment or missing items promptly.
Competencies
Communicates openly and effectively.
Builds strong relationships.
Nurtures learning and growth.
Drives continuous improvement.
Champions CORE values.
Qualifications
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club during shifts.
Continual in‑person or phone communication during shifts.
Must be able to lift up to 75 pounds.
May encounter toxic chemicals during shifts.
Requires frequent cleaning and sanitizing of equipment and facilities.
Involves moving in different positions, including bending and twisting.
Benefits
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan – 3% Company Match
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Employee perks and discounts
Note: certain benefits listed above apply to full‑time employees only.
Pay Range Placement Statement
Relevant skills
Years and depth of experience
Performance history
Market competitiveness
Geographic economic conditions, such as cost of living and local wage benchmarks
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Wellness and Fitness Services
Referrals increase your chances of interviewing at Core Development & Management by 2x.
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Pay Range Base pay: $16.00/hr - $17.00/hr.
Overview At Planet Fitness, our mission is to enhance lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create a community where greatness can be achieved, empower everyone to create their own path for success, respect all regardless of background, and pursue excellence.
Who You Are
Exhibit a positive and upbeat attitude.
Passionate about delivering a consistent and exceptional experience to members, guests, and team members.
Show pride in your work while being punctual, reliable, and dependable.
Handle interactions with diplomacy and a genuine motivation for helping others.
Act with integrity and show respect to everyone.
Have strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Quickly learn and apply new information from training.
Responsibilities
Greet members and guests; assist with questions or concerns as they check in.
Promote the Judgement Free Zone by engaging members and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalate to the Club Manager.
Answer phones friendly and assist callers with inquiries.
Perform membership functions: sign‑ups, contact/billing updates, cancellations, unpaid balance collection, and membership transfers.
Meet or exceed sales goals and contribute to club monthly and yearly targets.
Make prospective member calls and tours, assessing their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
Conduct comprehensive walks of all club areas to address safety, policy, and cleanliness issues.
Address maintenance and facility concerns such as broken equipment or missing items promptly.
Competencies
Communicates openly and effectively.
Builds strong relationships.
Nurtures learning and growth.
Drives continuous improvement.
Champions CORE values.
Qualifications
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club during shifts.
Continual in‑person or phone communication during shifts.
Must be able to lift up to 75 pounds.
May encounter toxic chemicals during shifts.
Requires frequent cleaning and sanitizing of equipment and facilities.
Involves moving in different positions, including bending and twisting.
Benefits
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan – 3% Company Match
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Employee perks and discounts
Note: certain benefits listed above apply to full‑time employees only.
Pay Range Placement Statement
Relevant skills
Years and depth of experience
Performance history
Market competitiveness
Geographic economic conditions, such as cost of living and local wage benchmarks
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Wellness and Fitness Services
Referrals increase your chances of interviewing at Core Development & Management by 2x.
#J-18808-Ljbffr