TownePlace Suites Memphis Southaven
Front Desk Agent - Evening Shift 3 Pm - 11 Pm at TownePlace Suites Memphis South
TownePlace Suites Memphis Southaven, Southaven, Mississippi, United States, 38671
Front Desk Agent - Evening Shift 3 Pm - 11 Pm
Job at TownePlace Suites Memphis Southaven. Southaven, MS.
Evening Shift 3 pm - 11 pm The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Responsibilities
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Handle guest check-ins, check-outs, and payment processing with accuracy.
Take reservations over the telephone, through emails and in person, including groups
Qualifications
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Availability to work flexible schedules, including weekends and holidays.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.
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Evening Shift 3 pm - 11 pm The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Responsibilities
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Handle guest check-ins, check-outs, and payment processing with accuracy.
Take reservations over the telephone, through emails and in person, including groups
Qualifications
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Availability to work flexible schedules, including weekends and holidays.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.
#J-18808-Ljbffr