H-E-B
Responsibilities
Would you rather do something different every day? H‑E‑B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Cross‑Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.
Once you are eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and customer service. “Partner‑owned” means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.
Team Values
♥ HEART FOR PEOPLE – commitment to superior Customer Service
HEAD FOR BUSINESS – a strong sense of how what you do affects Customers and our success
PASSION FOR RESULTS – initiative to step up and do what needs doing, with an eye for detail
What We’re Looking For
a high school diploma; some H‑E‑B experience
customer service and interpersonal skills
What Is the Work? Customer Service / Sales / Stocking
Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
Uses suggestive selling techniques to meet customer needs and build department sales
May make regular product announcements to inform customers
Works a flexible schedule to accommodate shifts of different departments
Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
Builds, stocks, and maintains displays and fixtures
Assists with inventory control; loads, unloads, and moves product
Slices, packages, labels, rotates, merchandises, culls, and prices product
Gains knowledge of multiple departments; applies understanding of processes / policies
Complies with Store and department SOPs, policies, and applicable laws
For the Service cross functional team, works as a Checker when not performing Cross Functional duties
Food Safety / Sanitation
Ensures compliance with departmental / Store SOPs for food safety and sanitation
Properly operates and maintains all equipment
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
What Is Your Background?
Minimum age 18 (mandatory)
High school diploma, or equivalent
6+ months of experience in H‑E‑B Store operations
Completion of Company Orientation and Safety Training
Do You Have What It Takes to Be a Fit as an H‑E‑B Cross‑Functional Representative?
Knowledge of computer systems (Symbol, ACR, label machine)
Customer service and interpersonal skills
Verbal / written communication and reading skills
Ability to adapt to performing a wide range of duties across multiple departments
Ability to work autonomously
Can You…
Function in a fast‑paced, retail environment, requiring detailed and precise tasks
Work with Customers, staying attentive to their needs
Work flexible schedules to accommodate differing department shifts
Perform the following, based on your Department
Physical Demands – Bakery
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
Physical Demands – Dairy / Frozen / Grocery / Market
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold conditions, loud noise
DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
Physical Demands – Deli
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Physical Demands – Cosmetics / Drugstore / General Merchandise
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions, loud noise, ambient temperatures
COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
Physical Demands – Floral
Constantly reach at waist, grasp
Frequently stand, walk
Frequently be exposed to cold conditions
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
Physical Demands – Gas Station
Constantly sit, reach at waist
Frequently grasp
Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
Physical Demands – Produce
Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp
Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally stand, bend, crouch, kneel, stair climb
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
Physical Demands – Seafood
Constantly reach at waist
Frequently stand, walk, pivot, push / pull with arms, grasp
Frequently be exposed to wet and cold
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
Occasionally be exposed to hot conditions, loud noise, ambient temperatures
Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
Physical Demands – Service
Constantly stand, walk, reach at waist, grasp
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day
It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
07‑2020
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Retail
Referrals increase your chances of interviewing at H‑E‑B by 2x
#J-18808-Ljbffr
As a Cross‑Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.
Once you are eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and customer service. “Partner‑owned” means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.
Team Values
♥ HEART FOR PEOPLE – commitment to superior Customer Service
HEAD FOR BUSINESS – a strong sense of how what you do affects Customers and our success
PASSION FOR RESULTS – initiative to step up and do what needs doing, with an eye for detail
What We’re Looking For
a high school diploma; some H‑E‑B experience
customer service and interpersonal skills
What Is the Work? Customer Service / Sales / Stocking
Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
Uses suggestive selling techniques to meet customer needs and build department sales
May make regular product announcements to inform customers
Works a flexible schedule to accommodate shifts of different departments
Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
Builds, stocks, and maintains displays and fixtures
Assists with inventory control; loads, unloads, and moves product
Slices, packages, labels, rotates, merchandises, culls, and prices product
Gains knowledge of multiple departments; applies understanding of processes / policies
Complies with Store and department SOPs, policies, and applicable laws
For the Service cross functional team, works as a Checker when not performing Cross Functional duties
Food Safety / Sanitation
Ensures compliance with departmental / Store SOPs for food safety and sanitation
Properly operates and maintains all equipment
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
What Is Your Background?
Minimum age 18 (mandatory)
High school diploma, or equivalent
6+ months of experience in H‑E‑B Store operations
Completion of Company Orientation and Safety Training
Do You Have What It Takes to Be a Fit as an H‑E‑B Cross‑Functional Representative?
Knowledge of computer systems (Symbol, ACR, label machine)
Customer service and interpersonal skills
Verbal / written communication and reading skills
Ability to adapt to performing a wide range of duties across multiple departments
Ability to work autonomously
Can You…
Function in a fast‑paced, retail environment, requiring detailed and precise tasks
Work with Customers, staying attentive to their needs
Work flexible schedules to accommodate differing department shifts
Perform the following, based on your Department
Physical Demands – Bakery
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
Physical Demands – Dairy / Frozen / Grocery / Market
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold conditions, loud noise
DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
Physical Demands – Deli
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Physical Demands – Cosmetics / Drugstore / General Merchandise
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions, loud noise, ambient temperatures
COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
Physical Demands – Floral
Constantly reach at waist, grasp
Frequently stand, walk
Frequently be exposed to cold conditions
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
Physical Demands – Gas Station
Constantly sit, reach at waist
Frequently grasp
Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
Physical Demands – Produce
Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp
Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally stand, bend, crouch, kneel, stair climb
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
Physical Demands – Seafood
Constantly reach at waist
Frequently stand, walk, pivot, push / pull with arms, grasp
Frequently be exposed to wet and cold
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
Occasionally be exposed to hot conditions, loud noise, ambient temperatures
Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
Physical Demands – Service
Constantly stand, walk, reach at waist, grasp
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day
It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
07‑2020
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Retail
Referrals increase your chances of interviewing at H‑E‑B by 2x
#J-18808-Ljbffr