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The Dollywood Company

Barista - Dollywood's DreamMore Resort & Spa - Part Time Year Round

The Dollywood Company, Pigeon Forge, Tennessee, us, 37868

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Barista – Dollywood's DreamMore Resort & Spa – Part Time Year Round 3 days ago Be among the first 25 applicants

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Barista who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region. We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Barista will be equal parts curious learner, innovator, administrator, mentor and motivator. This position will need to provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will take and deliver accurate food and drink orders. Additionally, the ideal candidate will be able to display and live out

Lead with Love

qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

Welcomes customers promptly with a professional and friendly attitude

Determines the needs and educates the customers by presenting and explaining the coffee drink menu; answering questions

Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques

Sells a variety of prepared food items; using proper equipment to heat items when necessary

Stocks and presents food/beverage items to standard

Orders/requisitions food and supplies through lead/sous chef

Maintains a clean and sanitary environment in compliance with all local and federal health codes

Uses POS accurately. Handles cash and credit card transactions as directed

Participates in upsell strategies as directed by management

Participates in daily line ups

Practices service standards and current training throughout service

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

Requires thorough knowledge of a specialized or technical field

This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience

Must be able to obtain food handler certification

Flexible availability to include weekends, holidays, daytime or evening schedule

Must be at least 16 years old

Must pass a pre-employment background check and drug test

Knowledge, Skills, and Abilities

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a “team” work environment by cooperating and helping co-workers

Must be able to be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively using standard English grammar and punctuation

Able to tolerate various temperatures while working outdoors

Able to meet the physical demands of the job

May compile objective and measurable data and produce reports

May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas

Able to lift 50 lbs.

Seniority Level

Entry level

Employment Type

Part-time

Job Function

Management and Manufacturing

Industry

Entertainment Providers

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