Herschend Family Entertainment Co.
Laundry Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round
Herschend Family Entertainment Co., Pigeon Forge, Tennessee, us, 37868
Laundry Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round
Job Category:
Resorts
Requisition Number:
LAUND008349
Posted : January 9, 2026
Full-Time
Rate : $19 USD per hour
Locations Showing 1 location
DreamMore Resort 2525 DreamMore Way Pigeon Forge, TN 37863, USA
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Laundry Supervisor for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Laundry Supervisor will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions & Responsibilities
Supervises and contributes to the resorts’ Laundry department operation to ensure efficient production and delivery of quality guest room, food and beverage, and Spa linen/terry product in a safe and timely manner for both Dollywood resorts
Ensures adherence to all company and departmental guidelines, policies and procedures
Monitors department safety efforts for area of responsibility
Oversees production schedules, ensures it is designed to meet the requirements of the respective resort operating departments and monitors activities to ensure that schedules are met
Supervises staff, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources
Attends meetings as necessary in order to keep up to date on respective Resort related activities/information
Conducts periodic inventories of all linen and terry products, generates monthly usage report. Communicates pertinent information in order to maintain effective operation of the department
Monitors chemical usage so as to maintain acceptable “per pound” productions process costs
Determines need for, and conducts appropriate on-going training as required
Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve success
Maintains an open line of communication with property Directors of Engineering in regard to equipment functionality, required PM’s and anticipated repairs. Assists Directors of Engineering in developing an annual equipment repair budget and forecasting future capital expenditures
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Supervisory experience at a resort/hotel in-house laundry or commercial laundry operation for a minimum 1 year
Working knowledge of common office software such as word processing, presentation design, and spreadsheet software required
1-2 years of knowledge and/or usage of housekeeping chemicals, and linen and fabric knowledge
Trained and proficient in handling commercial laundry equipment
Able to operate industrial laundry equipment required
Must pass a drug test and background check
Driver's license and acceptable driving record required
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively communicate with Guests and Hosts using approved methods of communication
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to lift up to 50 lbs, with assistance
Able to tolerate various temperatures while working indoors and outdoors
Able to stand continuously while moving, lift, bend, stoop, push and pull repeatedly
Ability to push and/or pull wheeled carts weighing up to 100 lbs
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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Resorts
Requisition Number:
LAUND008349
Posted : January 9, 2026
Full-Time
Rate : $19 USD per hour
Locations Showing 1 location
DreamMore Resort 2525 DreamMore Way Pigeon Forge, TN 37863, USA
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Laundry Supervisor for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Laundry Supervisor will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions & Responsibilities
Supervises and contributes to the resorts’ Laundry department operation to ensure efficient production and delivery of quality guest room, food and beverage, and Spa linen/terry product in a safe and timely manner for both Dollywood resorts
Ensures adherence to all company and departmental guidelines, policies and procedures
Monitors department safety efforts for area of responsibility
Oversees production schedules, ensures it is designed to meet the requirements of the respective resort operating departments and monitors activities to ensure that schedules are met
Supervises staff, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources
Attends meetings as necessary in order to keep up to date on respective Resort related activities/information
Conducts periodic inventories of all linen and terry products, generates monthly usage report. Communicates pertinent information in order to maintain effective operation of the department
Monitors chemical usage so as to maintain acceptable “per pound” productions process costs
Determines need for, and conducts appropriate on-going training as required
Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve success
Maintains an open line of communication with property Directors of Engineering in regard to equipment functionality, required PM’s and anticipated repairs. Assists Directors of Engineering in developing an annual equipment repair budget and forecasting future capital expenditures
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Supervisory experience at a resort/hotel in-house laundry or commercial laundry operation for a minimum 1 year
Working knowledge of common office software such as word processing, presentation design, and spreadsheet software required
1-2 years of knowledge and/or usage of housekeeping chemicals, and linen and fabric knowledge
Trained and proficient in handling commercial laundry equipment
Able to operate industrial laundry equipment required
Must pass a drug test and background check
Driver's license and acceptable driving record required
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively communicate with Guests and Hosts using approved methods of communication
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to lift up to 50 lbs, with assistance
Able to tolerate various temperatures while working indoors and outdoors
Able to stand continuously while moving, lift, bend, stoop, push and pull repeatedly
Ability to push and/or pull wheeled carts weighing up to 100 lbs
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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