Freeline Plumbing Services
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Plumbing Technician
role at
Freeline Plumbing Services
Description The Plumbing Technician is responsible for delivering exceptional service experiences that enhance customer satisfaction, increase profitability, and support long-term customer retention. This role ensures proper diagnosis, education, communication, and completion of service calls according to company standards, while upholding professionalism, safety, and outstanding customer service.
Requirements
Run all assigned service calls during scheduled work hours.
Follow the company's Flow to Success on every call.
Maintain an 85% minimum sell/completion rate.
Present Good / Better / Best options and perform whole-home safety inspections.
Upsell and educate customers on the VIP Membership Program at every job.
Promote add-on services when appropriate (e.g., water heater maintenance, filtration, backflow testing).
Participate in the on-call rotation.
Respond to after-hours emergency calls within one hour of notification.
Complete invoices and job notes following the 10-Step Service Call Procedure.
Collect customer signatures before beginning work and upon completion.
Collect payments on-site unless otherwise instructed.
Upload before-and-after job photos.
Verify all required permits are secured before work begins.
Use ServiceTitan pricebook for accurate job pricing.
Maintain a clean, stocked, and organized truck.
Maintain a 95% or higher customer satisfaction score.
Communicate clearly with office team and customers regarding ETA and job progress.
Wear a clean, complete Freeline uniform and maintain professional grooming.
Qualifications
Experience in plumbing or related residential service work.
Strong communication and customer service skills.
Ability to follow structured service processes and documentation standards.
Experience in using ServiceTitan and other digital tools.
Valid driver’s license with an acceptable driving record.
Professionalism, punctuality, and strong work ethic.
Ability to work on-call as part of a rotation and respond quickly to emergencies.
Benefits
Competitive hourly pay based on experience
Health Insurance: Company pays 50% of employee premium
Paid time off (PTO) accrual
Paid holidays
Provided company vehicle with fully stocked equipment
Company iPad / tablet and phone provided for job management
Professional uniforms provided
Promotion opportunities as the company grows
Mentorship and hands‑on support from leadership
Recognition programs & performance shout‑outs
Clear expectations and performance scorecards
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Wholesale Hardware, Plumbing, Heating Equipment
Referrals increase your chances of interviewing at Freeline Plumbing Services by 2x
Get notified about new Plumber jobs in
Capitol Heights, MD .
#J-18808-Ljbffr
Plumbing Technician
role at
Freeline Plumbing Services
Description The Plumbing Technician is responsible for delivering exceptional service experiences that enhance customer satisfaction, increase profitability, and support long-term customer retention. This role ensures proper diagnosis, education, communication, and completion of service calls according to company standards, while upholding professionalism, safety, and outstanding customer service.
Requirements
Run all assigned service calls during scheduled work hours.
Follow the company's Flow to Success on every call.
Maintain an 85% minimum sell/completion rate.
Present Good / Better / Best options and perform whole-home safety inspections.
Upsell and educate customers on the VIP Membership Program at every job.
Promote add-on services when appropriate (e.g., water heater maintenance, filtration, backflow testing).
Participate in the on-call rotation.
Respond to after-hours emergency calls within one hour of notification.
Complete invoices and job notes following the 10-Step Service Call Procedure.
Collect customer signatures before beginning work and upon completion.
Collect payments on-site unless otherwise instructed.
Upload before-and-after job photos.
Verify all required permits are secured before work begins.
Use ServiceTitan pricebook for accurate job pricing.
Maintain a clean, stocked, and organized truck.
Maintain a 95% or higher customer satisfaction score.
Communicate clearly with office team and customers regarding ETA and job progress.
Wear a clean, complete Freeline uniform and maintain professional grooming.
Qualifications
Experience in plumbing or related residential service work.
Strong communication and customer service skills.
Ability to follow structured service processes and documentation standards.
Experience in using ServiceTitan and other digital tools.
Valid driver’s license with an acceptable driving record.
Professionalism, punctuality, and strong work ethic.
Ability to work on-call as part of a rotation and respond quickly to emergencies.
Benefits
Competitive hourly pay based on experience
Health Insurance: Company pays 50% of employee premium
Paid time off (PTO) accrual
Paid holidays
Provided company vehicle with fully stocked equipment
Company iPad / tablet and phone provided for job management
Professional uniforms provided
Promotion opportunities as the company grows
Mentorship and hands‑on support from leadership
Recognition programs & performance shout‑outs
Clear expectations and performance scorecards
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Wholesale Hardware, Plumbing, Heating Equipment
Referrals increase your chances of interviewing at Freeline Plumbing Services by 2x
Get notified about new Plumber jobs in
Capitol Heights, MD .
#J-18808-Ljbffr