e3 Diagnostics
Service Administrative Assistant – e3 Diagnostics
e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States, with over 30 offices nationwide staffed by highly experienced hearing and balance instrument experts.
Full-time Benefits Include
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts
Employee Perks (tech discount)
Responsibilities
Schedule customers for calibration appointments, installations, routine service, and emergency repairs.
Partner with Sales Admin to support the customer.
Provide technicians with pertinent information related to service calls.
Confirm technician appointments.
Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and that the job does/does not require any follow-up appointments.
Schedule, coordinate, and track all in-house and manufacturer repairs.
Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names.
Maintain files; ensure all service paperwork is filed correctly and accessible as needed.
Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
Serve as local office contact for receiving and shipping of parts.
Support new prospect/customer initiatives.
All other duties as assigned.
Qualifications
Team player with a positive attitude.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and delegate them when appropriate.
Strong analytical and problem‑solving skills.
Ability to function well in a high‑paced and at times stressful environment.
Ability to foster a collaborative and efficient work environment.
Proficient with Microsoft Office Suite or related software.
Knowledge of Salesforce and Navision or other ERP system.
Education And Experience
Must be at least 18 years of age.
High school diploma or equivalent.
At least one-year-related administration experience required.
Previous customer service experience.
Travel
10% – Occasional travel to home office and annual conferences.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
e3 Diagnostics is an Equal Opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States, with over 30 offices nationwide staffed by highly experienced hearing and balance instrument experts.
Full-time Benefits Include
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts
Employee Perks (tech discount)
Responsibilities
Schedule customers for calibration appointments, installations, routine service, and emergency repairs.
Partner with Sales Admin to support the customer.
Provide technicians with pertinent information related to service calls.
Confirm technician appointments.
Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and that the job does/does not require any follow-up appointments.
Schedule, coordinate, and track all in-house and manufacturer repairs.
Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names.
Maintain files; ensure all service paperwork is filed correctly and accessible as needed.
Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
Serve as local office contact for receiving and shipping of parts.
Support new prospect/customer initiatives.
All other duties as assigned.
Qualifications
Team player with a positive attitude.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and delegate them when appropriate.
Strong analytical and problem‑solving skills.
Ability to function well in a high‑paced and at times stressful environment.
Ability to foster a collaborative and efficient work environment.
Proficient with Microsoft Office Suite or related software.
Knowledge of Salesforce and Navision or other ERP system.
Education And Experience
Must be at least 18 years of age.
High school diploma or equivalent.
At least one-year-related administration experience required.
Previous customer service experience.
Travel
10% – Occasional travel to home office and annual conferences.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
e3 Diagnostics is an Equal Opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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