Hilton Worldwide, Inc.
Bellman | Waldorf Astoria Dubai Palm Jumeirah
Hilton Worldwide, Inc., Waldorf, Maryland, United States, 20602
Job Description - Bellman | Waldorf Astoria Dubai Palm Jumeirah (HOT0C6OX)
Job Description
Job Number: HOT0C6OX
Work Location: Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, AA01
A Bellman with Waldorf Astoria Hotels and Resorts serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity. The overarching goal is to provide attentive, personalized service that enhances the overall guest experience and reflects the hotel's commitment to excellence.
What will I be doing
Serve as a key point of contact for guests and efficiently respond to guest enquiries
Welcome guests as they arrive at the hotel, assist them with luggage, and provide a warm and friendly first impression
Process and deliver messages for guests
Transport guests' luggage to their rooms upon check-in and assist with luggage retrieval upon check-out
Receive and deliver packages, mail, and other deliveries to guests' rooms or hold them at the front desk for guest pickup
Stay current and up to date with all hotel services, daily VIP requests and special events
Keep the bell desk area organized and well‑stocked with luggage carts, umbrellas, and other necessary equipment
Provide information about hotel amenities, services, and local attractions; assist guests with inquiries, requests, and special arrangements such as transportation, restaurant reservations, and tour bookings
Maintain a clean, healthy, and safe working area
Act in accordance with policies and procedures when working with front‑of‑house equipment and property‑management systems
What are we looking for
Previous experience in a luxury hotel, five‑star hotel, or high‑end hospitality environment is preferred
Genuine passion for delivering warm, personalized, and anticipatory guest service
Strong knowledge of front‑of‑house operations, including luggage handling, guest assistance, and bell desk procedures
Excellent interpersonal and communication skills, able to interact confidently and courteously with guests from diverse cultural backgrounds
Professional appearance and demeanor, reflecting the standards of a luxury brand
Strong attention to detail and commitment to maintaining exceptional service standards at all times
Ability to remain calm, courteous, and efficient in a fast‑paced, guest‑facing environment
Physically fit and able to handle luggage safely while adhering to health and safety guidelines
Strong organizational skills, able to manage multiple guest requests simultaneously
Basic knowledge of hotel facilities, services, and local attractions, with a willingness to continuously learn and stay informed
Ability to work collaboratively as part of a team and support other departments as required
Flexibility to work various shifts, including weekends, evenings, and public holidays
What will it be like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences around the world every day. And, our amazing Team Members are at the heart of it all.
Schedule Full‑time
Brand: Waldorf Astoria Hotels & Resorts
Job Guest Services, Operations, and Front Office
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Job Description
Job Number: HOT0C6OX
Work Location: Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, AA01
A Bellman with Waldorf Astoria Hotels and Resorts serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity. The overarching goal is to provide attentive, personalized service that enhances the overall guest experience and reflects the hotel's commitment to excellence.
What will I be doing
Serve as a key point of contact for guests and efficiently respond to guest enquiries
Welcome guests as they arrive at the hotel, assist them with luggage, and provide a warm and friendly first impression
Process and deliver messages for guests
Transport guests' luggage to their rooms upon check-in and assist with luggage retrieval upon check-out
Receive and deliver packages, mail, and other deliveries to guests' rooms or hold them at the front desk for guest pickup
Stay current and up to date with all hotel services, daily VIP requests and special events
Keep the bell desk area organized and well‑stocked with luggage carts, umbrellas, and other necessary equipment
Provide information about hotel amenities, services, and local attractions; assist guests with inquiries, requests, and special arrangements such as transportation, restaurant reservations, and tour bookings
Maintain a clean, healthy, and safe working area
Act in accordance with policies and procedures when working with front‑of‑house equipment and property‑management systems
What are we looking for
Previous experience in a luxury hotel, five‑star hotel, or high‑end hospitality environment is preferred
Genuine passion for delivering warm, personalized, and anticipatory guest service
Strong knowledge of front‑of‑house operations, including luggage handling, guest assistance, and bell desk procedures
Excellent interpersonal and communication skills, able to interact confidently and courteously with guests from diverse cultural backgrounds
Professional appearance and demeanor, reflecting the standards of a luxury brand
Strong attention to detail and commitment to maintaining exceptional service standards at all times
Ability to remain calm, courteous, and efficient in a fast‑paced, guest‑facing environment
Physically fit and able to handle luggage safely while adhering to health and safety guidelines
Strong organizational skills, able to manage multiple guest requests simultaneously
Basic knowledge of hotel facilities, services, and local attractions, with a willingness to continuously learn and stay informed
Ability to work collaboratively as part of a team and support other departments as required
Flexibility to work various shifts, including weekends, evenings, and public holidays
What will it be like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences around the world every day. And, our amazing Team Members are at the heart of it all.
Schedule Full‑time
Brand: Waldorf Astoria Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr