Groundworks
Production Administrative Assistant
Groundworks, Charleston, South Carolina, United States, 29408
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Production Administrative Assistant
role at
Groundworks
1 day ago Be among the first 25 applicants
Mount Valley Foundation Services, a Groundworks company, is seeking a talented Production Administrative Assistant to join their team in Charleston, SC!
Overview The Production Administrative Assistant must enjoy customer service and project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction and supports administrative needs of a busy customer service-based industry.
Duties and Responsibilities
Provide administrative support for timekeeping
Create weekly job packs
Create and close purchase orders
Ensure office equipment is in working order, including scheduling maintenance
Set and confirm install dates
Mail customer information packets
Follow up with customers on a variety of issues
Update customer records for accuracy
Regularly and reliably report to work on time each working day
Answer customer calls, schedule and confirm installations, and follow up with customers
Coordinate all paperwork, data entry, and correspondence for sold job proposals
Ensure crews have the required information and resources for successful installations
Provide tactical support to the production department
Provide customers with excellent and memorable experience
Foster a positive team environment by building strong relationships
Adhere to company policies and procedures, including safety and anti‑bullying/harassment policies
Act with the highest degree of professionalism, integrity, and respect
Uphold company’s positive image and reputation in the community
Implement and follow instructions of management
Qualifications
High School Degree/GED
1–2 years of Administrative Assistant experience (preferred)
Previous call center or customer service experience (preferred)
Positive and motivated with excellent communication skills
Ability to adapt quickly to changes in work strategy
Excellent computer skills
Great oral and verbal communication
Working Conditions
Must be able to read reports, data, statistics and information on computer screens
Full‑time, onsite
Benefits
Competitive hourly pay
Employee ownership
Superior training and leadership development
Family‑oriented culture
Medical, Dental, Vision, Long/Short Term Disability, Life insurance
401(k) with company match
2 weeks paid time off, including 6 holidays
Schedule “A” Job Description: Production Administrative Assistant – Support the production department, answer customer calls, schedule and confirm installations, coordinate paperwork, ensure crew readiness, and provide excellent customer experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Construction
Referrals increase your chances of interviewing at Groundworks by 2x.
#J-18808-Ljbffr
Production Administrative Assistant
role at
Groundworks
1 day ago Be among the first 25 applicants
Mount Valley Foundation Services, a Groundworks company, is seeking a talented Production Administrative Assistant to join their team in Charleston, SC!
Overview The Production Administrative Assistant must enjoy customer service and project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction and supports administrative needs of a busy customer service-based industry.
Duties and Responsibilities
Provide administrative support for timekeeping
Create weekly job packs
Create and close purchase orders
Ensure office equipment is in working order, including scheduling maintenance
Set and confirm install dates
Mail customer information packets
Follow up with customers on a variety of issues
Update customer records for accuracy
Regularly and reliably report to work on time each working day
Answer customer calls, schedule and confirm installations, and follow up with customers
Coordinate all paperwork, data entry, and correspondence for sold job proposals
Ensure crews have the required information and resources for successful installations
Provide tactical support to the production department
Provide customers with excellent and memorable experience
Foster a positive team environment by building strong relationships
Adhere to company policies and procedures, including safety and anti‑bullying/harassment policies
Act with the highest degree of professionalism, integrity, and respect
Uphold company’s positive image and reputation in the community
Implement and follow instructions of management
Qualifications
High School Degree/GED
1–2 years of Administrative Assistant experience (preferred)
Previous call center or customer service experience (preferred)
Positive and motivated with excellent communication skills
Ability to adapt quickly to changes in work strategy
Excellent computer skills
Great oral and verbal communication
Working Conditions
Must be able to read reports, data, statistics and information on computer screens
Full‑time, onsite
Benefits
Competitive hourly pay
Employee ownership
Superior training and leadership development
Family‑oriented culture
Medical, Dental, Vision, Long/Short Term Disability, Life insurance
401(k) with company match
2 weeks paid time off, including 6 holidays
Schedule “A” Job Description: Production Administrative Assistant – Support the production department, answer customer calls, schedule and confirm installations, coordinate paperwork, ensure crew readiness, and provide excellent customer experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Construction
Referrals increase your chances of interviewing at Groundworks by 2x.
#J-18808-Ljbffr