CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita
House Manager
CENTER FOR THE ARTS BONITA SPRINGS DBA Arts Bonita, Florida, New York, United States
Organization Background & Growth
Arts Bonita is a dynamic and rapidly growing nonprofit arts organization serving Southwest Florida through a wide range of visual arts education, performing arts programming, and community initiatives. With two campuses—the Visual Arts Campus and the Performing Arts Campus—Arts Bonita has expanded significantly in recent years, increasing the number and variety of performances, classes, and partnerships that connect audiences of all ages with high-quality arts experiences. This growth has elevated operational needs across front-of-house services, volunteer management, and venue readiness, making the House Manager a key role in ensuring every event is executed at a professional standard and reflects Arts Bonita’s commitment to excellence.
Position Summary The House Manager is responsible for front‑of‑house operations for performances at Arts Bonita’s Performing Arts Campus, ensuring a safe, welcoming, and well‑organized patron experience from pre‑show setup through post‑show close. This role oversees venue readiness, volunteer coordination, audience flow, and artist hospitality in collaboration with Arts Bonita staff and visiting presenters. The House Manager attends all assigned performances and serves as the primary on‑site point person for front‑of‑house execution.
Essential Duties & Responsibilities Front-of-House & Patron Experience Manage all front‑of‑house activity for performances, including lobby operations, patron services, and seating.
Ensure doors open on schedule, audience flow is smooth, and patron concerns are resolved promptly and professionally.
Support accessibility needs and coordinate accommodations as required.
Monitor house conditions during performances and handle disruptions with calm, customer‑focused problem solving.
Work closely with the Box Office team to support ticketing procedures, comps, will call, and late seating policies.
Facility Setup & Theater Configuration Oversee venue setup for each performance and ensure the theater, lobby, restrooms, and entry areas are clean, safe, and performance‑ready.
Manage and confirm correct seating layouts and audience flow plans in advance of each event. Arts Bonita uses multiple seating configurations and customized layouts for different program types.
Ensure seating and theater configurations are completed in advance of event doors, and verify that staff and volunteers are aligned on patron entry and seating plans.
Coordinate with Production and Facilities teams to ensure equipment, signage, stanchions, and accessibility accommodations are correctly placed.
Coordinate with the Office Manager to ensure proper staffing for each event, including ushers, lobby support, and front‑of‑house coverage based on expected attendance and event needs.
Oversee post‑show resets, venue close‑out procedures, and readiness for the next scheduled use.
Volunteer Leadership & Training Recruit, schedule, train, and supervise front‑of‑house volunteers, including ushers and lobby support.
Provide clear instructions and task assignments before each performance.
Maintain consistent front‑of‑house standards and ensure volunteers represent Arts Bonita with professionalism and warmth.
Serve as the lead point of contact for volunteers during events, ensuring effective communication and support.
Artist Hospitality & Green Room Support Coordinate artist hospitality needs in collaboration with staff, visiting artists, and production teams.
Set up and maintain the green room, including refreshments, supplies, cleanliness, and comfort needs.
Support artist arrivals and ensure clear boundaries between public, staff, and backstage access areas.
Assist with special guest needs and hospitality planning when required.
Safety, Security, and Compliance Maintain patron and venue safety, ensuring compliance with fire code and facility protocols.
Respond effectively to emergencies, incidents, and facility issues, escalating to staff leadership as needed.
Enforce house policies, manage patron behavior concerns, and coordinate with staff/security if applicable.
Monitor capacity, late seating procedures, and any event‑specific restrictions.
Communication & Reporting Maintain strong communication with Arts Bonita staff, the Office Manager, Box Office, Production, and Facilities teams before, during, and after performances.
Document incidents, patron issues, volunteer concerns, and facility needs and provide post‑event notes when required.
Identify improvements for front‑of‑house operations and contribute to refining event checklists, training materials, and workflows.
Required Qualifications Minimum 3 years of experience in front‑of‑house operations, venue management, event operations, hospitality, or related field.
Strong customer service skills and ability to handle high‑volume environments professionally.
Experience supervising staff or volunteers, with confidence providing direction and training.
Ability to work evenings and weekends, including attending all assigned performances.
Strong organizational and communication skills; ability to prioritize quickly during live events.
Comfort using basic technology systems (email, scheduling tools, internal communications).
Preferred Qualifications Experience in a performing arts venue, theater, or live events environment.
Familiarity with ticketing and audience management procedures.
CPR/First Aid certification (or willingness to obtain).
Physical & Work Requirements Ability to stand and walk for extended periods during performances.
Ability to lift and move event supplies and lightweight equipment (typically up to 25 lbs).
Ability to stay calm, professional, and effective in fast‑paced public environments.
Schedule & Compensation Part‑time, event‑based schedule; primarily evenings and weekends aligned with the performance calendar.
Compensation commensurate with experience.
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Position Summary The House Manager is responsible for front‑of‑house operations for performances at Arts Bonita’s Performing Arts Campus, ensuring a safe, welcoming, and well‑organized patron experience from pre‑show setup through post‑show close. This role oversees venue readiness, volunteer coordination, audience flow, and artist hospitality in collaboration with Arts Bonita staff and visiting presenters. The House Manager attends all assigned performances and serves as the primary on‑site point person for front‑of‑house execution.
Essential Duties & Responsibilities Front-of-House & Patron Experience Manage all front‑of‑house activity for performances, including lobby operations, patron services, and seating.
Ensure doors open on schedule, audience flow is smooth, and patron concerns are resolved promptly and professionally.
Support accessibility needs and coordinate accommodations as required.
Monitor house conditions during performances and handle disruptions with calm, customer‑focused problem solving.
Work closely with the Box Office team to support ticketing procedures, comps, will call, and late seating policies.
Facility Setup & Theater Configuration Oversee venue setup for each performance and ensure the theater, lobby, restrooms, and entry areas are clean, safe, and performance‑ready.
Manage and confirm correct seating layouts and audience flow plans in advance of each event. Arts Bonita uses multiple seating configurations and customized layouts for different program types.
Ensure seating and theater configurations are completed in advance of event doors, and verify that staff and volunteers are aligned on patron entry and seating plans.
Coordinate with Production and Facilities teams to ensure equipment, signage, stanchions, and accessibility accommodations are correctly placed.
Coordinate with the Office Manager to ensure proper staffing for each event, including ushers, lobby support, and front‑of‑house coverage based on expected attendance and event needs.
Oversee post‑show resets, venue close‑out procedures, and readiness for the next scheduled use.
Volunteer Leadership & Training Recruit, schedule, train, and supervise front‑of‑house volunteers, including ushers and lobby support.
Provide clear instructions and task assignments before each performance.
Maintain consistent front‑of‑house standards and ensure volunteers represent Arts Bonita with professionalism and warmth.
Serve as the lead point of contact for volunteers during events, ensuring effective communication and support.
Artist Hospitality & Green Room Support Coordinate artist hospitality needs in collaboration with staff, visiting artists, and production teams.
Set up and maintain the green room, including refreshments, supplies, cleanliness, and comfort needs.
Support artist arrivals and ensure clear boundaries between public, staff, and backstage access areas.
Assist with special guest needs and hospitality planning when required.
Safety, Security, and Compliance Maintain patron and venue safety, ensuring compliance with fire code and facility protocols.
Respond effectively to emergencies, incidents, and facility issues, escalating to staff leadership as needed.
Enforce house policies, manage patron behavior concerns, and coordinate with staff/security if applicable.
Monitor capacity, late seating procedures, and any event‑specific restrictions.
Communication & Reporting Maintain strong communication with Arts Bonita staff, the Office Manager, Box Office, Production, and Facilities teams before, during, and after performances.
Document incidents, patron issues, volunteer concerns, and facility needs and provide post‑event notes when required.
Identify improvements for front‑of‑house operations and contribute to refining event checklists, training materials, and workflows.
Required Qualifications Minimum 3 years of experience in front‑of‑house operations, venue management, event operations, hospitality, or related field.
Strong customer service skills and ability to handle high‑volume environments professionally.
Experience supervising staff or volunteers, with confidence providing direction and training.
Ability to work evenings and weekends, including attending all assigned performances.
Strong organizational and communication skills; ability to prioritize quickly during live events.
Comfort using basic technology systems (email, scheduling tools, internal communications).
Preferred Qualifications Experience in a performing arts venue, theater, or live events environment.
Familiarity with ticketing and audience management procedures.
CPR/First Aid certification (or willingness to obtain).
Physical & Work Requirements Ability to stand and walk for extended periods during performances.
Ability to lift and move event supplies and lightweight equipment (typically up to 25 lbs).
Ability to stay calm, professional, and effective in fast‑paced public environments.
Schedule & Compensation Part‑time, event‑based schedule; primarily evenings and weekends aligned with the performance calendar.
Compensation commensurate with experience.
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