Transdev
Transdev in San Francisco is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Position Subject to Collective Bargaining Agreement
$22.25 - $23.00 (Union Collective Bargaining Agreement Payscale)
Starting pay $22.25 with progression to $23.00 over 1 year.
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 48 hrs annually full‑time employees
Medical, dental & vision coverage after 90 calendar days of employment for full‑time employees
Life insurance, 401(k) retirement benefits, and company holidays
Key Responsibilities
Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent.
Accurately schedules trips through specialized software in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determines if trip is to be scheduled by pick‑up time or by arrival/appointment time and informs customers accordingly.
Provides transit information to passengers; friendly, professional customer service interaction; answers calls from clients and schedules services.
Monitors call wait time, and number of calls in queue; efficiently addresses customers’ needs so other customers can be helped.
Follows rules and regulations of the Company; follows instructions of management and supervisors.
Adheres to all regulations related to the Americans with Disabilities Act (ADA).
Maintains confidentiality of passengers’ information.
Maintains a clean and well‑organized work area.
Other duties as required.
Qualifications
High school diploma or GED required.
2 years reservationist or customer service experience.
Computer literate.
Excellent communication and listening skills.
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air‑conditioned or well‑ventilated facilities.
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.
Drug‑free workplace: Transdev maintains a drug‑free workplace. Applicants must: • Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). • Successfully pass a pre‑employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
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Position Subject to Collective Bargaining Agreement
$22.25 - $23.00 (Union Collective Bargaining Agreement Payscale)
Starting pay $22.25 with progression to $23.00 over 1 year.
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 48 hrs annually full‑time employees
Medical, dental & vision coverage after 90 calendar days of employment for full‑time employees
Life insurance, 401(k) retirement benefits, and company holidays
Key Responsibilities
Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent.
Accurately schedules trips through specialized software in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determines if trip is to be scheduled by pick‑up time or by arrival/appointment time and informs customers accordingly.
Provides transit information to passengers; friendly, professional customer service interaction; answers calls from clients and schedules services.
Monitors call wait time, and number of calls in queue; efficiently addresses customers’ needs so other customers can be helped.
Follows rules and regulations of the Company; follows instructions of management and supervisors.
Adheres to all regulations related to the Americans with Disabilities Act (ADA).
Maintains confidentiality of passengers’ information.
Maintains a clean and well‑organized work area.
Other duties as required.
Qualifications
High school diploma or GED required.
2 years reservationist or customer service experience.
Computer literate.
Excellent communication and listening skills.
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air‑conditioned or well‑ventilated facilities.
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.
Drug‑free workplace: Transdev maintains a drug‑free workplace. Applicants must: • Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). • Successfully pass a pre‑employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
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