Hilton Worldwide, Inc.
Guest Services Agent PT - Embassy Suites-LAX South
Hilton Worldwide, Inc., Mission, Kansas, United States
Job Description – Guest Services Agent PT – Embassy Suites‑LAX South (HOT0C6RP)
Job Number HOT0C6RP
Work Locations Embassy Suites Los Angeles International Airport South
1440 Imperial Avenue, El Segundo 90245
Role Overview Embassy Suites by Hilton Los Angeles International Airport South is currently hiring an energetic, enthusiastic Guest Services Agent. The role focuses on greeting and registering guests, providing prompt and courteous service, checking guests out, resolving challenges throughout their stay, upgrading guests as required, and promoting hotel services, amenities and upselling products to ensure outstanding guest service and financial profitability.
Responsibilities
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs and code electronic keys.
Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests.
Ensure guest knows location of room and arrange for a team member to accompany the guest to the room.
Provide a welcome packet containing room keys and tokens of appreciation.
Ensure rooms and services are correctly accounted for within guest statements, assist guests with check‑out payments or charges, and accept and record vouchers, credit, traveler’s checks and other forms of payment.
Greet customers immediately with a friendly welcome, use a positive and clear speaking voice, and provide accurate information such as outlet hours and special programs.
Receive special requests from guests and forward them to the appropriate team members.
Promptly answer the telephone and email inquiries, input messages into the computer system, retrieve messages, and communicate the content to the guest.
Retrieve mail, packages, facsimiles or other special items for customers as requested.
Field guest complaints, conduct thorough research to develop effective solutions, negotiate results, and resolve problems such as price conflicts or inadequate services while remaining calm and alert during high‑volume periods.
Qualifications & Skills
Ability to arrive to work on time and when scheduled.
Skill in using a calculator to prepare moderately complex calculations without error.
Ability to effectively deal with internal and external customers, demonstrating patience, tact and diplomacy.
Clear reading, listening and communication skills in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Core Values
H
Hospitality – passionate about delivering exceptional guest experiences.
I
Integrity – do the right thing, all the time.
L
Leadership – be a leader in the industry and community.
T
Teamwork – collaborate in everything we do.
O
Ownership – take ownership of actions and decisions.
N
Now – operate with a sense of urgency and discipline.
Benefits
Access to pay through DailyPay.
Health insurance.
Career growth and development opportunities.
Team Member resource groups.
Recognition and rewards program.
Best‑in‑class paid time off (PTO).
Supportive parental leave.
Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15% discount.
Schedule Part‑time
Equal Opportunity Employment Embassy Suites by Hilton – LAX South is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
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Job Number HOT0C6RP
Work Locations Embassy Suites Los Angeles International Airport South
1440 Imperial Avenue, El Segundo 90245
Role Overview Embassy Suites by Hilton Los Angeles International Airport South is currently hiring an energetic, enthusiastic Guest Services Agent. The role focuses on greeting and registering guests, providing prompt and courteous service, checking guests out, resolving challenges throughout their stay, upgrading guests as required, and promoting hotel services, amenities and upselling products to ensure outstanding guest service and financial profitability.
Responsibilities
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs and code electronic keys.
Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests.
Ensure guest knows location of room and arrange for a team member to accompany the guest to the room.
Provide a welcome packet containing room keys and tokens of appreciation.
Ensure rooms and services are correctly accounted for within guest statements, assist guests with check‑out payments or charges, and accept and record vouchers, credit, traveler’s checks and other forms of payment.
Greet customers immediately with a friendly welcome, use a positive and clear speaking voice, and provide accurate information such as outlet hours and special programs.
Receive special requests from guests and forward them to the appropriate team members.
Promptly answer the telephone and email inquiries, input messages into the computer system, retrieve messages, and communicate the content to the guest.
Retrieve mail, packages, facsimiles or other special items for customers as requested.
Field guest complaints, conduct thorough research to develop effective solutions, negotiate results, and resolve problems such as price conflicts or inadequate services while remaining calm and alert during high‑volume periods.
Qualifications & Skills
Ability to arrive to work on time and when scheduled.
Skill in using a calculator to prepare moderately complex calculations without error.
Ability to effectively deal with internal and external customers, demonstrating patience, tact and diplomacy.
Clear reading, listening and communication skills in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Core Values
H
Hospitality – passionate about delivering exceptional guest experiences.
I
Integrity – do the right thing, all the time.
L
Leadership – be a leader in the industry and community.
T
Teamwork – collaborate in everything we do.
O
Ownership – take ownership of actions and decisions.
N
Now – operate with a sense of urgency and discipline.
Benefits
Access to pay through DailyPay.
Health insurance.
Career growth and development opportunities.
Team Member resource groups.
Recognition and rewards program.
Best‑in‑class paid time off (PTO).
Supportive parental leave.
Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15% discount.
Schedule Part‑time
Equal Opportunity Employment Embassy Suites by Hilton – LAX South is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
#J-18808-Ljbffr