1st Advantage Federal Credit Union
Universal Member Services Representative
1st Advantage Federal Credit Union, Newport News, Virginia, United States, 23600
Universal Member Services Representative
Join to apply for the
Universal Member Services Representative
role at
1st Advantage Federal Credit Union
Located in Hidenwood, Newport News, Virginia, 1st Advantage Federal Credit Union is currently seeking a full‑time
Universal Member Services Representative
to support our busy Hidenwood Branch. Scheduled hours: 40 hours per week, 8:00 a.m. to 5:45 p.m., Monday through Friday, and rotating Saturdays (twice a month) 8:00 a.m. – 12:30 p.m.
The position performs a broad variety of member service functions such as opening/closing accounts, sales referrals, and handling member servicing issues. It also supports teller line functions by assisting members with their financial transactions involving paying and receiving, handling negotiable instruments, and cash management. This dual role supports sales initiatives by offering credit union products and services, cross‑selling, and referring loans and business partner services. It provides assistance across various areas of branch/retail operations as needed.
Compensation & Benefits
Dollar‑for‑dollar matching 401(k) plan to 4% of earnings.
Choice of three medical plans
Flexible Spending Accounts
Health Savings Accounts
Choice of two dental plans
Vision
Basic Life & AD&D Insurance – no cost
Optional additional life insurance for colleagues, spouses, and children
Long‑term Disability Insurance – no cost
Short‑term Disability Insurance – no cost
Employee Assistance Program – no cost
Critical Illness, Accident, and Hospital Indemnity Plans
Generous paid time off accrual program
11 paid holidays
Pre‑paid legal services
Pet Insurance
Discounts on consumer loans and mortgages, increased savings products, and much more!
To be considered for this opportunity, please submit your fully completed application and resume through our website.
Essential Functions & Responsibilities
Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
Provides information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Increases cross sales and member referrals. Consistently meets or exceeds performance goals as established by management.
Receives and processes member financial transactions, including deposits, withdrawals, transfers, payments, issuing money orders, cashier’s checks, gift cards and handles basic account inquiries. Has proficient knowledge of check hold policies with the ability to make check hold decisions. Demonstrates a strong knowledge of regulations pertaining to account transactions to include trusts, estates, IRAs, VA UTMA, and loan products. Manages the operational integrity of personal cash drawer, vault, TCD and has a solid understanding of audit policies and procedures.
Responsible for maintaining, enhancing, current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
Maintains a comprehensive knowledge of Bank Secrecy Act and Patriots Act.
Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Performs other job‑related duties as assigned to include teller functions.
Performance Measurement
Adheres to all major duties and responsibilities as assigned.
Maintains a thorough knowledge of policies, procedures, and trends in the credit union industry.
Member service functions are performed efficiently, effectively, and accurately in accordance with policies, procedures, and legal standards.
Demonstrates proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
Balances cash drawer proficiently both in cash and non‑cash transactions, having no reportable outages or charged‑back fraud items.
Achieves the minimum of 100% on individual assigned production goals.
Proactively seeks sales opportunities to cross‑sell or refer members accordingly.
Troubleshoots and resolves member and internal inquiries in a timely, friendly, and accurate manner.
Maintains the work environment with a businesslike appearance. Upholds 1A image standards.
Maintains open communication between all colleagues, departments, leadership, and members.
Maintains a dependable record of attendance and timeliness.
Completes “other” tasks as assigned.
Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Qualifications Experience: One year of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussion involves a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Excellent organizational skills and attention to detail, basic knowledge of credit union systems, products, and services. Familiarity with related laws and regulations to include Reg CC, Truth in Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots Act. Ability to work well independently. Excellent written and oral communication skills with proficiency in Word, Outlook, and Excel etc.
Physical Requirements Talking – Effective verbal communication to convey and acknowledge receiving detailed or important instructions, accurately, loudly, or quickly.
Average Hearing – Able to hear average or normal conversations and receive ordinary information to communicate effectively.
Finger Dexterity – Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery.
Repetitive Motion – Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities – Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery.
Physical Strength – Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally and requires lifting up to 25 lbs.
Reaching and Stretching – Reaching and stretching below the shoulders to access files, checks, documents, or office equipment on and across shelves, counter, and desks.
Work Environment Standard office work environment.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Universal Member Services Representative
role at
1st Advantage Federal Credit Union
Located in Hidenwood, Newport News, Virginia, 1st Advantage Federal Credit Union is currently seeking a full‑time
Universal Member Services Representative
to support our busy Hidenwood Branch. Scheduled hours: 40 hours per week, 8:00 a.m. to 5:45 p.m., Monday through Friday, and rotating Saturdays (twice a month) 8:00 a.m. – 12:30 p.m.
The position performs a broad variety of member service functions such as opening/closing accounts, sales referrals, and handling member servicing issues. It also supports teller line functions by assisting members with their financial transactions involving paying and receiving, handling negotiable instruments, and cash management. This dual role supports sales initiatives by offering credit union products and services, cross‑selling, and referring loans and business partner services. It provides assistance across various areas of branch/retail operations as needed.
Compensation & Benefits
Dollar‑for‑dollar matching 401(k) plan to 4% of earnings.
Choice of three medical plans
Flexible Spending Accounts
Health Savings Accounts
Choice of two dental plans
Vision
Basic Life & AD&D Insurance – no cost
Optional additional life insurance for colleagues, spouses, and children
Long‑term Disability Insurance – no cost
Short‑term Disability Insurance – no cost
Employee Assistance Program – no cost
Critical Illness, Accident, and Hospital Indemnity Plans
Generous paid time off accrual program
11 paid holidays
Pre‑paid legal services
Pet Insurance
Discounts on consumer loans and mortgages, increased savings products, and much more!
To be considered for this opportunity, please submit your fully completed application and resume through our website.
Essential Functions & Responsibilities
Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
Provides information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Increases cross sales and member referrals. Consistently meets or exceeds performance goals as established by management.
Receives and processes member financial transactions, including deposits, withdrawals, transfers, payments, issuing money orders, cashier’s checks, gift cards and handles basic account inquiries. Has proficient knowledge of check hold policies with the ability to make check hold decisions. Demonstrates a strong knowledge of regulations pertaining to account transactions to include trusts, estates, IRAs, VA UTMA, and loan products. Manages the operational integrity of personal cash drawer, vault, TCD and has a solid understanding of audit policies and procedures.
Responsible for maintaining, enhancing, current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
Maintains a comprehensive knowledge of Bank Secrecy Act and Patriots Act.
Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Performs other job‑related duties as assigned to include teller functions.
Performance Measurement
Adheres to all major duties and responsibilities as assigned.
Maintains a thorough knowledge of policies, procedures, and trends in the credit union industry.
Member service functions are performed efficiently, effectively, and accurately in accordance with policies, procedures, and legal standards.
Demonstrates proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
Balances cash drawer proficiently both in cash and non‑cash transactions, having no reportable outages or charged‑back fraud items.
Achieves the minimum of 100% on individual assigned production goals.
Proactively seeks sales opportunities to cross‑sell or refer members accordingly.
Troubleshoots and resolves member and internal inquiries in a timely, friendly, and accurate manner.
Maintains the work environment with a businesslike appearance. Upholds 1A image standards.
Maintains open communication between all colleagues, departments, leadership, and members.
Maintains a dependable record of attendance and timeliness.
Completes “other” tasks as assigned.
Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Qualifications Experience: One year of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussion involves a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Excellent organizational skills and attention to detail, basic knowledge of credit union systems, products, and services. Familiarity with related laws and regulations to include Reg CC, Truth in Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots Act. Ability to work well independently. Excellent written and oral communication skills with proficiency in Word, Outlook, and Excel etc.
Physical Requirements Talking – Effective verbal communication to convey and acknowledge receiving detailed or important instructions, accurately, loudly, or quickly.
Average Hearing – Able to hear average or normal conversations and receive ordinary information to communicate effectively.
Finger Dexterity – Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery.
Repetitive Motion – Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities – Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery.
Physical Strength – Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally and requires lifting up to 25 lbs.
Reaching and Stretching – Reaching and stretching below the shoulders to access files, checks, documents, or office equipment on and across shelves, counter, and desks.
Work Environment Standard office work environment.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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