SurfaceLiner+
JOB DESCRIPTION - Operations Administrative Assistant
Overview
SurfaceLiner is a small, family-owned business located in Telluride, Colorado. We have been in business for over 20 years, providing the building, aviation, and marine industries with our. We are seeking a highly organized and detail-oriented Operations Administrative Assistant to support our growing operations team. This role is split approximately 50/50 between Customer Service/Logistics Coordinator and administrative support for the Operations Manager. This position is ideal for someone who enjoys variety in their day, takes pride in operational accuracy, and thrives in a collaborative, small-team environment. You will play a key role in ensuring orders move smoothly, customers are supported, and internal processes stay on track.
Key Responsibilities 1. Customer Service/Logistics Coordinator (Approx. 50%)
Learn and support the Order Operations team across the full order lifecycle.
Coordinate outbound logistics and shipping activities.
Provide high-quality customer service and proactive communication.
Work with 3PL providers to ensure excellence and consistency in operations.
Eventually act as primary contact for escalation of freight or shipping issues.
Support customers requiring additional attention to ensure timely resolution and satisfaction.
2. Administrative Support (Approx. 50%)
Track and manage inbound containers from Swiss factory, including loading and tracking updates, notifi cations, scheduling, communication, and container receiving coordination.
Maintain and update internal pipelines and spreadsheets.
Process and track key vendor invoices (Accounts Payable.)
Oversee and assist with follow-up on past-due accounts (Accounts Receivable.)
Enter and match bank transactions.
Manage expense and receipt entry, approval, and completion.
Support bill payment processing and documentation.
Qualifications & Skills
Requires 3–5 years of relevant experience in operations, logistics, customer service, administrative support, or a related role.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and shift between operational and administrative tasks.
Working knowledge of AP/AR and general accounting processes.
Excellent communication skills with vendors, freight partners, customers and team members.
Proficient in spreadsheets and business systems (QuickBooks Online experience a plus.)
Self-directed, dependable, and proactive problem-solver.
2-3 years experience using the Google Suite platform.
Strong preference given to local candidates, with a hybrid work model being ideal (2-3 days per week in our Mountain Village office.)
Compensation This is a full-time position offering a starting hourly wage of $32-35 per hour. This position has the potential for advancement including eventual supervisory responsibilities. This position qualifies for quarterly performative bonuses. The benefit package for full-time employees offers PTO including holidays, vacation and sick pay, Health reimbursement arrangement (HRA), up to 3% match IRA and more.
Send resume and cover letter to: accounting@surfaceliner.com
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Administrative.
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Key Responsibilities 1. Customer Service/Logistics Coordinator (Approx. 50%)
Learn and support the Order Operations team across the full order lifecycle.
Coordinate outbound logistics and shipping activities.
Provide high-quality customer service and proactive communication.
Work with 3PL providers to ensure excellence and consistency in operations.
Eventually act as primary contact for escalation of freight or shipping issues.
Support customers requiring additional attention to ensure timely resolution and satisfaction.
2. Administrative Support (Approx. 50%)
Track and manage inbound containers from Swiss factory, including loading and tracking updates, notifi cations, scheduling, communication, and container receiving coordination.
Maintain and update internal pipelines and spreadsheets.
Process and track key vendor invoices (Accounts Payable.)
Oversee and assist with follow-up on past-due accounts (Accounts Receivable.)
Enter and match bank transactions.
Manage expense and receipt entry, approval, and completion.
Support bill payment processing and documentation.
Qualifications & Skills
Requires 3–5 years of relevant experience in operations, logistics, customer service, administrative support, or a related role.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and shift between operational and administrative tasks.
Working knowledge of AP/AR and general accounting processes.
Excellent communication skills with vendors, freight partners, customers and team members.
Proficient in spreadsheets and business systems (QuickBooks Online experience a plus.)
Self-directed, dependable, and proactive problem-solver.
2-3 years experience using the Google Suite platform.
Strong preference given to local candidates, with a hybrid work model being ideal (2-3 days per week in our Mountain Village office.)
Compensation This is a full-time position offering a starting hourly wage of $32-35 per hour. This position has the potential for advancement including eventual supervisory responsibilities. This position qualifies for quarterly performative bonuses. The benefit package for full-time employees offers PTO including holidays, vacation and sick pay, Health reimbursement arrangement (HRA), up to 3% match IRA and more.
Send resume and cover letter to: accounting@surfaceliner.com
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Administrative.
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