David's Bridal
Receptionist Sewing Room
Join to apply for the Receptionist Sewing Room role at David’s Bridal.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person.
Use all systems to manage the customer flow to deliver a five‑star customer experience.
Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five‑Star Customer Service achievement.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store‑standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress‑Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality‑control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first‑quality standards for all merchandise.
Support all cash‑wrap behaviors and process transactions with accuracy.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, and sit for extended periods of time.
Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
Ability to bend, twist and stand; move throughout the store; and talk to and hear customers.
Manual dexterity to use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
Ability to lift and/or move up to 10 pounds.
Must see up close and at a distance, use peripheral vision and depth perception, and read and use a computer, electronic devices, and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1‑2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with a computerized POS (Point of Sale) system.
Benefits
Rewarding Environment and Competitive Pay.
Team Bonus.
Dayforce Wallet – Get Paid Early.
Generous Team Member Discount after first pay period.
Vision Care.
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury.
401K Program.
Discount for Identity Theft Protection.
Discounts for Home and Auto Insurance.
Discounts for Mobile.
Legal Benefits (MetLife Hyatt Legal Plans).
Pet Insurance.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We are committed to building a workforce that is as representative as the customers we serve.
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industry Retail
#J-18808-Ljbffr
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person.
Use all systems to manage the customer flow to deliver a five‑star customer experience.
Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five‑Star Customer Service achievement.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store‑standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress‑Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality‑control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first‑quality standards for all merchandise.
Support all cash‑wrap behaviors and process transactions with accuracy.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, and sit for extended periods of time.
Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
Ability to bend, twist and stand; move throughout the store; and talk to and hear customers.
Manual dexterity to use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
Ability to lift and/or move up to 10 pounds.
Must see up close and at a distance, use peripheral vision and depth perception, and read and use a computer, electronic devices, and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1‑2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with a computerized POS (Point of Sale) system.
Benefits
Rewarding Environment and Competitive Pay.
Team Bonus.
Dayforce Wallet – Get Paid Early.
Generous Team Member Discount after first pay period.
Vision Care.
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury.
401K Program.
Discount for Identity Theft Protection.
Discounts for Home and Auto Insurance.
Discounts for Mobile.
Legal Benefits (MetLife Hyatt Legal Plans).
Pet Insurance.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We are committed to building a workforce that is as representative as the customers we serve.
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industry Retail
#J-18808-Ljbffr