David's Bridal
Alterations Room Customer Service Representative
David's Bridal, Lynnwood, Washington, United States, 98037
Alterations Room Customer Service Representative
Join to apply for the Alterations Room Customer Service Representative role at David’s Bridal. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. We dominate the products in our category with 1 out of 3 sold by us, and we take care with one of the highest customer service scores in retail. The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions
Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers, problem solve, demonstrate excellent phone skills and resolve conflict. Use all systems to manage the customer flow to deliver a five-star experience. Meet all service vows including: Prepare, Welcome, Meet Needs & Be There for all customers; include all operational checklist tasks and meet customers emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to elevate and partner with leadership. Effectively communicate how alterations can play an important role in perfecting the dress for the event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Build long‑term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise. Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated. Seek assistance from the Alterations Manager to address customer issues that S/he cannot resolve. Maintain a clean and well‑organized alterations room. Perform duties and tasks as assigned by store management. Physical Demands
Occasionally required to stand, walk and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch or crawl; bend, twist and stand; move throughout the store; talk to and hear customers. Manual dexterity is required for non‑selling responsibilities such as use of POS terminals, counting money, steaming garments, accessing computers and initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards as needed. Ability to lift or move up to 10 pounds. Must have good vision up close and at a distance; use peripheral vision and depth perception; be able to look at, read, and use a computer, electronic devices and phones for long periods. Education & Credentials
High school diploma or equivalent degree. 1–2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience is helpful. Prior experience with a computerized POS (Point of Sale) system. Benefits
Rewarding environment and competitive pay. Team bonus. Dayforce Wallet – Get paid early. Generous team member discount after first pay period. Vision care. Supplemental insurances – critical illness, hospital indemnity and accidental injury. 401K program. Discount for identity theft protection. Discounts for home and auto insurance. Discounts for mobile. Legal benefits (MetLife Hyatt Legal Plans). Pet insurance. Our Mission & Commitment
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We aim to build a workforce that represents the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not comprehensive. Actual duties and responsibilities will vary. Employment Information
Seniority Level: Entry level Employment Type: Part‑time Job Function: Other Industries: Retail
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Join to apply for the Alterations Room Customer Service Representative role at David’s Bridal. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. We dominate the products in our category with 1 out of 3 sold by us, and we take care with one of the highest customer service scores in retail. The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions
Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers, problem solve, demonstrate excellent phone skills and resolve conflict. Use all systems to manage the customer flow to deliver a five-star experience. Meet all service vows including: Prepare, Welcome, Meet Needs & Be There for all customers; include all operational checklist tasks and meet customers emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to elevate and partner with leadership. Effectively communicate how alterations can play an important role in perfecting the dress for the event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Build long‑term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise. Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated. Seek assistance from the Alterations Manager to address customer issues that S/he cannot resolve. Maintain a clean and well‑organized alterations room. Perform duties and tasks as assigned by store management. Physical Demands
Occasionally required to stand, walk and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch or crawl; bend, twist and stand; move throughout the store; talk to and hear customers. Manual dexterity is required for non‑selling responsibilities such as use of POS terminals, counting money, steaming garments, accessing computers and initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards as needed. Ability to lift or move up to 10 pounds. Must have good vision up close and at a distance; use peripheral vision and depth perception; be able to look at, read, and use a computer, electronic devices and phones for long periods. Education & Credentials
High school diploma or equivalent degree. 1–2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience is helpful. Prior experience with a computerized POS (Point of Sale) system. Benefits
Rewarding environment and competitive pay. Team bonus. Dayforce Wallet – Get paid early. Generous team member discount after first pay period. Vision care. Supplemental insurances – critical illness, hospital indemnity and accidental injury. 401K program. Discount for identity theft protection. Discounts for home and auto insurance. Discounts for mobile. Legal benefits (MetLife Hyatt Legal Plans). Pet insurance. Our Mission & Commitment
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We aim to build a workforce that represents the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not comprehensive. Actual duties and responsibilities will vary. Employment Information
Seniority Level: Entry level Employment Type: Part‑time Job Function: Other Industries: Retail
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