City of Elkhart, Indiana
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City of Elkhart, Indiana provided pay range This range is provided by City of Elkhart, Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $13.00/hr – $13.00/hr
City of Elkhart – Job Description DEPARTMENT Lerner Theatre
POSITION Usher
DIVISION Lerner Theatre
STATUS Part-Time
CATEGORY Hourly, $13
FLSA Non‑exempt
REPORTS TO Director of Operations
DATE 2025
Job Summary Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as‑needed basis performing various tasks in providing patrons with an enjoyable experience.
Principal Duties and Responsibilities
Provide for patron needs such as seating, information, assisting patrons with challenges, direction to facilities, hand out programs, etc.
Direct patrons with Box Office issues to the proper area for assistance
Greet patrons and assist with tickets and finding seats
Respond to emergency situations by assisting, calling for critical assistance, directing occupants in an emergency evacuation, etc.
Clean up after performances/events
Set up for next performance/event
Other Duties and Responsibilities
Other customer service duties and tasks as needs arise
Education and Experience
Graduate of accredited high school/GED preferred
Customer service experience desirable
Knowledge, Skills, and Abilities
Flexibility to perform various customer service duties
Flexibility of available hours days, evenings, weekends
Ability to read and understand seating charts and facility maps
Ability to logically reason and assess customer needs
Ability to work under stress and fast paced environment
Ability to handle concerns of public courteously and efficiently
Physical, Mental, and Visual Skills
Ability to stand for long periods of time
Ability to stay calm under pressure
Vision clarity with or without corrective lenses to see adequately in limited lighting
Working Conditions
Works shows/events, arriving as assigned before each show and remaining after each show/event until clean-up/set‑up is completed
Work is in a theatre environment with uneven walking surfaces, stairways, and limited lighting
Work consists of constant customer contact
Work is on a casual/as‑needed basis daytime, evenings, and/or weekends with no guarantee of hours
Post Offer Testing Requirements
The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
Background checks producing acceptable BMV and criminal history reports required.
Policy Statement
The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities, and essential job functions.
This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job‑related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Government Administration
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City of Elkhart, Indiana provided pay range This range is provided by City of Elkhart, Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $13.00/hr – $13.00/hr
City of Elkhart – Job Description DEPARTMENT Lerner Theatre
POSITION Usher
DIVISION Lerner Theatre
STATUS Part-Time
CATEGORY Hourly, $13
FLSA Non‑exempt
REPORTS TO Director of Operations
DATE 2025
Job Summary Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as‑needed basis performing various tasks in providing patrons with an enjoyable experience.
Principal Duties and Responsibilities
Provide for patron needs such as seating, information, assisting patrons with challenges, direction to facilities, hand out programs, etc.
Direct patrons with Box Office issues to the proper area for assistance
Greet patrons and assist with tickets and finding seats
Respond to emergency situations by assisting, calling for critical assistance, directing occupants in an emergency evacuation, etc.
Clean up after performances/events
Set up for next performance/event
Other Duties and Responsibilities
Other customer service duties and tasks as needs arise
Education and Experience
Graduate of accredited high school/GED preferred
Customer service experience desirable
Knowledge, Skills, and Abilities
Flexibility to perform various customer service duties
Flexibility of available hours days, evenings, weekends
Ability to read and understand seating charts and facility maps
Ability to logically reason and assess customer needs
Ability to work under stress and fast paced environment
Ability to handle concerns of public courteously and efficiently
Physical, Mental, and Visual Skills
Ability to stand for long periods of time
Ability to stay calm under pressure
Vision clarity with or without corrective lenses to see adequately in limited lighting
Working Conditions
Works shows/events, arriving as assigned before each show and remaining after each show/event until clean-up/set‑up is completed
Work is in a theatre environment with uneven walking surfaces, stairways, and limited lighting
Work consists of constant customer contact
Work is on a casual/as‑needed basis daytime, evenings, and/or weekends with no guarantee of hours
Post Offer Testing Requirements
The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
Background checks producing acceptable BMV and criminal history reports required.
Policy Statement
The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities, and essential job functions.
This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job‑related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Government Administration
Referrals increase your chances of interviewing at City of Elkhart, Indiana by 2x
Get notified about new Usher jobs in
Elkhart, IN .
#J-18808-Ljbffr