Soho House & Co
Join to apply for the
Hotel Greeter
role at
Soho House & Co .
At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well‑versed in local laws and regulations that support the daily functions of a high‑volume members club, hotel, spa, gym, beach/pool, food and beverage operations.
A successful Greeter will be dependable, proactive, punctual, and always remain professional and approachable. You will have a strong attention to detail, follow through, and the ability to multitask and prioritize needs while maintaining composure, focus, and achieving deliverable goals.
Main Duties
Greets and directs all members/guests with open arms and in a hospitable manner
Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
Ensure any guest related concerns are addressed and action items have been set and a manager is notified
Influence a fun and positive atmosphere by being approachable and professional
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
Maintain a clean, sanitary, and safe work environment
Controls traffic flow by directing foot traffic
Maintains organization's stability and reputation by complying with legal requirements
Required Skills/Qualifications
At least 1 year of experience in customer service focused role
Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
Friendly and approachable as well as proven written and oral communication skills
Ability to work effectively under time constraints and deadlines
Emotional control and professionalism
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Referrals increase your chances of interviewing at Soho House & Co by 2x
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
#J-18808-Ljbffr
Hotel Greeter
role at
Soho House & Co .
At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well‑versed in local laws and regulations that support the daily functions of a high‑volume members club, hotel, spa, gym, beach/pool, food and beverage operations.
A successful Greeter will be dependable, proactive, punctual, and always remain professional and approachable. You will have a strong attention to detail, follow through, and the ability to multitask and prioritize needs while maintaining composure, focus, and achieving deliverable goals.
Main Duties
Greets and directs all members/guests with open arms and in a hospitable manner
Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
Ensure any guest related concerns are addressed and action items have been set and a manager is notified
Influence a fun and positive atmosphere by being approachable and professional
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
Maintain a clean, sanitary, and safe work environment
Controls traffic flow by directing foot traffic
Maintains organization's stability and reputation by complying with legal requirements
Required Skills/Qualifications
At least 1 year of experience in customer service focused role
Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
Friendly and approachable as well as proven written and oral communication skills
Ability to work effectively under time constraints and deadlines
Emotional control and professionalism
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Referrals increase your chances of interviewing at Soho House & Co by 2x
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
#J-18808-Ljbffr