Highgate Hotels, LP
Room Attendant
Requisition ID: 2025-70052
Category: Housekeeping
Location: US-NJ-Princeton, Property: Graduate Princeton
Compensation: USD $16.00/Hr. (Hourly)
Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels. The company is known for its innovation, corporate leadership and use of revenue management tools.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Thoroughly clean guestrooms according to standards.
Complete all pre‑cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set‑up.
Remove all trash and dirty linen from guestrooms and hallways.
Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
Restock housekeeping cleaning cart for next day’s use.
Replenish chemical bottles.
Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
Report all missing items from room (e.g., irons, boards, hair dryers) to Housekeeping Supervisor/Manager.
Qualifications Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements
Flexible and long hours sometimes required.
Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
General Requirements
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and training.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross‑train in other hotel‑related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
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Category: Housekeeping
Location: US-NJ-Princeton, Property: Graduate Princeton
Compensation: USD $16.00/Hr. (Hourly)
Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels. The company is known for its innovation, corporate leadership and use of revenue management tools.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Thoroughly clean guestrooms according to standards.
Complete all pre‑cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set‑up.
Remove all trash and dirty linen from guestrooms and hallways.
Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
Restock housekeeping cleaning cart for next day’s use.
Replenish chemical bottles.
Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
Report all missing items from room (e.g., irons, boards, hair dryers) to Housekeeping Supervisor/Manager.
Qualifications Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements
Flexible and long hours sometimes required.
Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
General Requirements
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and training.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross‑train in other hotel‑related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
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