Companion Pet Partners
Veterinary Receptionist (CCR)
Companion Pet Partners, Los Angeles, California, United States, 90079
Veterinary Receptionist (CCR)
– Companion Pet Partners
Why Join Our Team Los Feliz Small Animal Hospital is one of the longest-running veterinary hospitals in Los Angeles, providing trusted, high-quality care for over 90 years. As an AAHA-accredited facility, we uphold the highest standards in veterinary medicine while fostering generational bonds with clients who see us as family.
Our comprehensive services support pets through every life stage, from wellness and preventative care to surgery and diagnostics. Our approach combines medical excellence with clear, compassionate communication to ensure every client leaves confident and informed about their pet's care.
What Sets Us Apart
Established Legacy: 90+ years of trusted service to the Los Angeles community
AAHA Accreditation: Commitment to meeting the highest standards in veterinary excellence
Comprehensive Care: Complete services supporting pets through all life stages
Generational Relationships: Building lasting bonds with clients who return for generations
Supportive Team: Cohesive, nurturing environment that prioritizes the human-animal bond
Located in iconic Los Feliz, enjoy working in one of LA's most charming and sought-after neighborhoods. Experience the village-like vibe with walkable streets and vibrant cafes, while staying close to Vermont & Hillhurst Avenues—the social heart of the area. Join us to become part of something bigger: a tradition of excellence, compassion, and community that’s stood the test of time.
About This Role As a
Client Care Representative , you’ll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you’ll create positive first impressions with our clients and set the tone for their entire experience with us.
You’ll be the compassionate bridge between our clients and their beloved pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.
What Success Looks Like
Creating Exceptional First Impressions: You’ll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
Communication Excellence: You’ll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
Appointment Wizard: You’ll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
Team Coordination: You’ll promptly alert the appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
Professional Environment: You’ll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.
What Makes You a Great Fit
Having full-time and Saturday availability
Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
Ability to multi-task and attend to multi-line phone systems and veterinary programs
Proficient in handling high volume, high stress cases while maintaining professionalism
Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
Maintaining any required documents or medical records
Upholding rigorous hospital standards for cleanliness and organization
Accurately handle deposits and financial transactions from clients
Accurately educate clients on veterinary services and best practices for animal care
Education & Experience
High School Diploma/GED or equivalent required
2+ years of customer service experience in an animal hospital
Strong knowledge of veterinary terminology and protocols
Manage cash handling and financial transactions
How We’ll Support You
Competitive Pay: $21.00 - $23.00 per hour, commensurate with experience
Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
Growth Opportunities: Continuing education and professional development support
Work-Life Balance: PTO and mental health assistance
Perks: Employee discounts on services, a scrub allowance, and a referral program
A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
– Companion Pet Partners
Why Join Our Team Los Feliz Small Animal Hospital is one of the longest-running veterinary hospitals in Los Angeles, providing trusted, high-quality care for over 90 years. As an AAHA-accredited facility, we uphold the highest standards in veterinary medicine while fostering generational bonds with clients who see us as family.
Our comprehensive services support pets through every life stage, from wellness and preventative care to surgery and diagnostics. Our approach combines medical excellence with clear, compassionate communication to ensure every client leaves confident and informed about their pet's care.
What Sets Us Apart
Established Legacy: 90+ years of trusted service to the Los Angeles community
AAHA Accreditation: Commitment to meeting the highest standards in veterinary excellence
Comprehensive Care: Complete services supporting pets through all life stages
Generational Relationships: Building lasting bonds with clients who return for generations
Supportive Team: Cohesive, nurturing environment that prioritizes the human-animal bond
Located in iconic Los Feliz, enjoy working in one of LA's most charming and sought-after neighborhoods. Experience the village-like vibe with walkable streets and vibrant cafes, while staying close to Vermont & Hillhurst Avenues—the social heart of the area. Join us to become part of something bigger: a tradition of excellence, compassion, and community that’s stood the test of time.
About This Role As a
Client Care Representative , you’ll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you’ll create positive first impressions with our clients and set the tone for their entire experience with us.
You’ll be the compassionate bridge between our clients and their beloved pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.
What Success Looks Like
Creating Exceptional First Impressions: You’ll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
Communication Excellence: You’ll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
Appointment Wizard: You’ll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
Team Coordination: You’ll promptly alert the appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
Professional Environment: You’ll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.
What Makes You a Great Fit
Having full-time and Saturday availability
Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
Ability to multi-task and attend to multi-line phone systems and veterinary programs
Proficient in handling high volume, high stress cases while maintaining professionalism
Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
Maintaining any required documents or medical records
Upholding rigorous hospital standards for cleanliness and organization
Accurately handle deposits and financial transactions from clients
Accurately educate clients on veterinary services and best practices for animal care
Education & Experience
High School Diploma/GED or equivalent required
2+ years of customer service experience in an animal hospital
Strong knowledge of veterinary terminology and protocols
Manage cash handling and financial transactions
How We’ll Support You
Competitive Pay: $21.00 - $23.00 per hour, commensurate with experience
Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
Growth Opportunities: Continuing education and professional development support
Work-Life Balance: PTO and mental health assistance
Perks: Employee discounts on services, a scrub allowance, and a referral program
A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr