The Union Station Nashville Yards, Autograph Collection
Front Desk Agent
The Union Station Nashville Yards, Autograph Collection, Nashville, Tennessee, United States, 37247
Description
The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.
How You’ll Shape The Experience & Future
Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
Manage check‑ins and check‑outs accurately, ensuring seamless transactions and proper guest record management.
Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
Provide concierge support by recommending dining, entertainment, and transportation options.
Adhere to all hotel policies, safety, and security procedures.
Perform job‑related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
Other duties as assigned.
Key Strengths for Success
Exceptional interpersonal and communication skills.
High attention to detail and accuracy in handling guest records and financial transactions.
Strong multitasking and problem‑solving abilities in a fast‑paced environment.
Customer‑focused mindset with a professional and approachable demeanor.
Collaborative attitude and ability to work effectively with other departments.
Adaptability to flexible scheduling, including weekends and holidays.
Professional Experience
Previous experience in hospitality, customer service, or a front desk role preferred.
Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
Demonstrated success in providing high‑quality guest service in a dynamic environment.
Academic Background
High school diploma or equivalent required.
Coursework or degree in hospitality management or a related field preferred.
What You Can Expect
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
Supplemental benefits
401(k) matching
Employee discount program
Vacation and Sick Time
Position Requirements Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees, and a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, family or parental status, military service or any other status protected by law.
Wage:
$18.00/hour
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How You’ll Shape The Experience & Future
Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
Manage check‑ins and check‑outs accurately, ensuring seamless transactions and proper guest record management.
Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
Provide concierge support by recommending dining, entertainment, and transportation options.
Adhere to all hotel policies, safety, and security procedures.
Perform job‑related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
Other duties as assigned.
Key Strengths for Success
Exceptional interpersonal and communication skills.
High attention to detail and accuracy in handling guest records and financial transactions.
Strong multitasking and problem‑solving abilities in a fast‑paced environment.
Customer‑focused mindset with a professional and approachable demeanor.
Collaborative attitude and ability to work effectively with other departments.
Adaptability to flexible scheduling, including weekends and holidays.
Professional Experience
Previous experience in hospitality, customer service, or a front desk role preferred.
Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
Demonstrated success in providing high‑quality guest service in a dynamic environment.
Academic Background
High school diploma or equivalent required.
Coursework or degree in hospitality management or a related field preferred.
What You Can Expect
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
Supplemental benefits
401(k) matching
Employee discount program
Vacation and Sick Time
Position Requirements Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees, and a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, family or parental status, military service or any other status protected by law.
Wage:
$18.00/hour
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