HM Alpha Hotels
Division
DoubleTree Raleigh Description
The Front Desk Manager plays a key role in creating an exceptional first and lasting impression for every guest. This role impacts guest satisfaction, operational efficiency, team engagement, and overall brand reputation. HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
Lead and mentor the front desk team to deliver exceptional guest service at all times Oversee daily front desk operations, ensuring smooth check-in/check-out processes Handle escalated guest concerns with professionalism and a solutions-first approach Implement and maintain efficient procedures to improve guest flow and accuracy in transactions Coordinate with other departments to ensure seamless communication and service delivery Monitor front desk performance metrics and identify opportunities for improvement Manage scheduling, training, and performance evaluations for front desk staff Ensure compliance with company policies, service standards, and safety regulations Other duties as assigned KEY STRENGTHS FOR SUCCESS
Strong leadership with the ability to motivate and coach a service-driven team Excellent communication skills to interact effectively with guests, team members, and management Calm and solution-oriented approach to resolving guest concerns and operational challenges Detail-oriented mindset to ensure accuracy in reservations, billing, and reporting Ability to multitask in a fast-paced environment while maintaining professionalism Proficiency in front desk systems and technology (PMS knowledge preferred) PROFESSIONAL EXPERIENCE
2+ years in a front desk supervisory role within hospitality or a similar guest service environment Proven track record of managing a team, scheduling shifts, and conducting training Experience handling escalated guest concerns and ensuring service recovery Knowledge of front desk systems, reservation processes, and payment handling procedures Strong organizational skills with the ability to oversee daily operations and meet performance goals ACADEMIC BACKGROUND
High school diploma or equivalent required Bachelor's degree in hospitality management, business administration, or a related field preferred Additional certifications in customer service, hospitality operations, or leadership are a plus WHAT YOU CAN EXPECT
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care Disability Insurance Life Insurance Employee Assistance Program Supplemental benefits 401k matching Employee discount program Vacation and Sick Time Position Requirements
Successful completion of a criminal background check is required prior to employment. Category
Front Office / Front Desk Location
DoubleTree Durham 208 Full-Time/Part-Time
Full-Time Shift
-not applicable- CA Pay Range
Number of Openings
1 Req Number
FRO-25-00148 EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics. This position is currently accepting applications.
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DoubleTree Raleigh Description
The Front Desk Manager plays a key role in creating an exceptional first and lasting impression for every guest. This role impacts guest satisfaction, operational efficiency, team engagement, and overall brand reputation. HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
Lead and mentor the front desk team to deliver exceptional guest service at all times Oversee daily front desk operations, ensuring smooth check-in/check-out processes Handle escalated guest concerns with professionalism and a solutions-first approach Implement and maintain efficient procedures to improve guest flow and accuracy in transactions Coordinate with other departments to ensure seamless communication and service delivery Monitor front desk performance metrics and identify opportunities for improvement Manage scheduling, training, and performance evaluations for front desk staff Ensure compliance with company policies, service standards, and safety regulations Other duties as assigned KEY STRENGTHS FOR SUCCESS
Strong leadership with the ability to motivate and coach a service-driven team Excellent communication skills to interact effectively with guests, team members, and management Calm and solution-oriented approach to resolving guest concerns and operational challenges Detail-oriented mindset to ensure accuracy in reservations, billing, and reporting Ability to multitask in a fast-paced environment while maintaining professionalism Proficiency in front desk systems and technology (PMS knowledge preferred) PROFESSIONAL EXPERIENCE
2+ years in a front desk supervisory role within hospitality or a similar guest service environment Proven track record of managing a team, scheduling shifts, and conducting training Experience handling escalated guest concerns and ensuring service recovery Knowledge of front desk systems, reservation processes, and payment handling procedures Strong organizational skills with the ability to oversee daily operations and meet performance goals ACADEMIC BACKGROUND
High school diploma or equivalent required Bachelor's degree in hospitality management, business administration, or a related field preferred Additional certifications in customer service, hospitality operations, or leadership are a plus WHAT YOU CAN EXPECT
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care Disability Insurance Life Insurance Employee Assistance Program Supplemental benefits 401k matching Employee discount program Vacation and Sick Time Position Requirements
Successful completion of a criminal background check is required prior to employment. Category
Front Office / Front Desk Location
DoubleTree Durham 208 Full-Time/Part-Time
Full-Time Shift
-not applicable- CA Pay Range
Number of Openings
1 Req Number
FRO-25-00148 EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics. This position is currently accepting applications.
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