Hilton Worldwide, Inc.
Guest Service Agent - The Diplomat Beach Resort, Curio Collection by Hilton
Hilton Worldwide, Inc., Florida, New York, United States
Job Description
Guest Service Agent – The Diplomat Beach Resort, Curio Collection by Hilton
Job Number HOT0C7MX
Work Locations The Diplomat Beach Resort, 3555 S Ocean Dr, Hollywood 33019
Shift Pattern Varied shifts, AM and PM as needed per business needs. Weekend/holiday availability required.
Benefits
DailyPay for on-demand pay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education – access to educational credentials through Guild Education
401K plan with company match
Hilton Shares – employee stock purchase program (ESPP) at 15% discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany them.
Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
What are we looking for? We look for demonstration of Hilton Values:
Hospitality – passion for delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in industry and community.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with a sense of urgency and discipline.
In addition, we look for key attributes:
Quality
Productivity
Customer Focus
Schedule Full-time
Job Title Guest Services, Operations, and Front Office
Brand Curio Collection by Hilton
#J-18808-Ljbffr
Job Number HOT0C7MX
Work Locations The Diplomat Beach Resort, 3555 S Ocean Dr, Hollywood 33019
Shift Pattern Varied shifts, AM and PM as needed per business needs. Weekend/holiday availability required.
Benefits
DailyPay for on-demand pay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education – access to educational credentials through Guild Education
401K plan with company match
Hilton Shares – employee stock purchase program (ESPP) at 15% discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany them.
Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
What are we looking for? We look for demonstration of Hilton Values:
Hospitality – passion for delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in industry and community.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with a sense of urgency and discipline.
In addition, we look for key attributes:
Quality
Productivity
Customer Focus
Schedule Full-time
Job Title Guest Services, Operations, and Front Office
Brand Curio Collection by Hilton
#J-18808-Ljbffr