Hilton Worldwide, Inc.
Front Desk Agent - Embassy Suites Phoenix Biltmore
Hilton Worldwide, Inc., Phoenix, Arizona, United States, 85003
Front Desk Agent - Embassy Suites Phoenix Biltmore (HOT0C5C0)
Job Number
HOT0C5C0
Work Locations Embassy Suites Phoenix Biltmore 2630 E. Camelback Road Phoenix 85016
“Where First Impressions Become Lasting Memories.”
Embassy Suites at Biltmore is looking for friendly, energetic, guest-focused individuals to join our Front Desk team! If you love helping people and want to grow your career in a supportive, fast-paced hospitality environment, we’d love to meet you.
What We’re Looking For
Friendly, upbeat personality
Customer service or hotel experience a plus
Ability to work flexible schedules, including weekends/holidays
A passion for hospitality and teamwork
Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Strong organizational and analytical skills; ability to multi-task and prioritize in a fast-paced work environment
Demonstrated ability to work cohesively with a team
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
Must have experience in all Microsoft Office suite products
Must be able to work mornings, nights, weekends, holidays
Must have OPEN AVAILABILITY especially on Weekends
Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate
Promptly answer the telephone using positive and clear communication
Input messages into the computer and update Guest profiles
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Take ownership of guest challenges and follow through to ensure guest satisfaction
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps using experienced judgment and discretion
Complete all other assignments, duties and tasks as assigned by the Front Desk Manager
Values We Look For
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Additional Attributes
Quality
Productivity
Customer Focus
What Will It Be Like to Work for Hilton? Comprehensive health insurance options.
401(k) retirement plan with company matching.
Paid time off.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Work Locations Embassy Suites Phoenix Biltmore 2630 E. Camelback Road Phoenix 85016
“Where First Impressions Become Lasting Memories.”
Embassy Suites at Biltmore is looking for friendly, energetic, guest-focused individuals to join our Front Desk team! If you love helping people and want to grow your career in a supportive, fast-paced hospitality environment, we’d love to meet you.
What We’re Looking For
Friendly, upbeat personality
Customer service or hotel experience a plus
Ability to work flexible schedules, including weekends/holidays
A passion for hospitality and teamwork
Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Strong organizational and analytical skills; ability to multi-task and prioritize in a fast-paced work environment
Demonstrated ability to work cohesively with a team
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
Must have experience in all Microsoft Office suite products
Must be able to work mornings, nights, weekends, holidays
Must have OPEN AVAILABILITY especially on Weekends
Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate
Promptly answer the telephone using positive and clear communication
Input messages into the computer and update Guest profiles
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Take ownership of guest challenges and follow through to ensure guest satisfaction
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps using experienced judgment and discretion
Complete all other assignments, duties and tasks as assigned by the Front Desk Manager
Values We Look For
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Additional Attributes
Quality
Productivity
Customer Focus
What Will It Be Like to Work for Hilton? Comprehensive health insurance options.
401(k) retirement plan with company matching.
Paid time off.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr