Group 1 Automotive
Service BDC Agent - Honda of Owings Mills
Group 1 Automotive, Owings Mills, Maryland, United States, 21117
Overview
Honda of Owings Mills
is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.
We are growing and looking for
Service Business Development CenterAgent
to join our team! A
Service
BDC Agent
should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.
We offer...
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Pinnacle Awards Program
In addition to competitive pay we offer our associates the following benefits:
Health Insurance
Dental insurance
Vision, Life, Disability insurance
401(k) plan with company match
Paid vacation
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Responsibilities
Receive inbound service calls
Contact present customers (phone, email) to maintain and improve customer loyalty
Develop pipeline of service opportunityleads through networking, cold calling, and referrals
Customer Satisfaction follow up calls
Appointment confirmations and reminders
Missed appointment follow up
Declined services follow up
Any additional duties assigned by managerStay up to date on active service specials and ongoing Honda manufacture recalls
Properly inform and advise customers on what to expect with their service appointments
Outstanding Customer Service
Qualifications
Auto dealership Internet or Business Development Center (BDC) experience is a plus!
Superior communication and customer service skills
Solid working knowledge of the Internet
Maintaining a positive, can-do attitude
High School Diploma or equivalent
The pay for this position is $16.20 - $18.00/hr. based on experience.
Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and the United Kingdom.
To learn more about our company, visit www.group1auto.com.
Apply today or refer a qualified friend.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
#J-18808-Ljbffr
is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.
We are growing and looking for
Service Business Development CenterAgent
to join our team! A
Service
BDC Agent
should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.
We offer...
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Pinnacle Awards Program
In addition to competitive pay we offer our associates the following benefits:
Health Insurance
Dental insurance
Vision, Life, Disability insurance
401(k) plan with company match
Paid vacation
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Responsibilities
Receive inbound service calls
Contact present customers (phone, email) to maintain and improve customer loyalty
Develop pipeline of service opportunityleads through networking, cold calling, and referrals
Customer Satisfaction follow up calls
Appointment confirmations and reminders
Missed appointment follow up
Declined services follow up
Any additional duties assigned by managerStay up to date on active service specials and ongoing Honda manufacture recalls
Properly inform and advise customers on what to expect with their service appointments
Outstanding Customer Service
Qualifications
Auto dealership Internet or Business Development Center (BDC) experience is a plus!
Superior communication and customer service skills
Solid working knowledge of the Internet
Maintaining a positive, can-do attitude
High School Diploma or equivalent
The pay for this position is $16.20 - $18.00/hr. based on experience.
Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and the United Kingdom.
To learn more about our company, visit www.group1auto.com.
Apply today or refer a qualified friend.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
#J-18808-Ljbffr