AQUA BLUE POOLS
Service Administrative Assistant
AQUA BLUE POOLS, Charleston, South Carolina, United States, 29408
Service Administrative Assistant
Full-Time | In-Office | Monday–Friday (7:00 AM–5:00 PM)
Why You’ll Love Working Here At Aqua Blue Pools, we invest in our people just as much as we do our clients. As a team member, you’ll have access to programs designed to support you personally and professionally:
Employee Programs & Benefits
Health, vision, and dental insurance (available after 90 days)
401(k) with employer match
Maternity and paternity leave options
Paid holidays and paid vacation
Stable, full-time position
About the Role Our Service Administrative Assistant will be the main point of communication with customers contacting our office. You will resolve developing problems that our clients might face with precision and competence. Your main roles in this position is effective communication and administration with our customers and field personnel.
The best representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They can put themselves in their clients’ shoes and advocate for them when necessary. They're confident at troubleshooting and investigating if they don’t have enough information to address and resolve any issues that may arise.
Your goal will be to ensure exceptional service standards, keep detailed records, and sustain a high level of customer communication and satisfaction - and internal company communication as well.
If this describes you, please apply.
Service Administrative Assistant Responsibilities
Handle high amounts of incoming calls
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussions with customers and our field personnel
Provide accurate, valid, and comprehensive information by using company approved methods/tools
Manage complaints and collaborate with your team to provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of interactions with customers and team members. Process customer accounts, and maintain accurate and up to date information
Follow communication procedures, guidelines, and maintain records
Go the extra mile to engage customers
Service Administrative Assistant Requirements
Proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding customer communication requirements
Strong phone administration skills and active listening capabilities
Strong experience with data entry systems and practices
Customer orientation and capacity to adapt/respond to different types of personalities
Exceptional communication and presentation skills - oral and written
The ability to multi-task, prioritize, and control time effectively is a must for this position
Ability to work under pressure in a high-volume, fast-paced environment
Team player who always maintains a positive attitude
Ability to interact with clients and co-workers in a respectful and polite manner
Experience working with Microsoft Suite and Google Docs
Ability to navigate between multiple databases
High school degree minimum
About Aqua Blue Pools Aqua Blue Pools has proudly served the Lowcountry since 1991. We are a team of motivated professionals dedicated to delivering elite customer service and the highest quality pool construction, maintenance, and service — all while enjoying the work we do.
We value communication, integrity, and adaptability, and we’re committed to creating a positive experience for both our customers and our team members. We’re looking for long-term employees who want to grow with us.
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Why You’ll Love Working Here At Aqua Blue Pools, we invest in our people just as much as we do our clients. As a team member, you’ll have access to programs designed to support you personally and professionally:
Employee Programs & Benefits
Health, vision, and dental insurance (available after 90 days)
401(k) with employer match
Maternity and paternity leave options
Paid holidays and paid vacation
Stable, full-time position
About the Role Our Service Administrative Assistant will be the main point of communication with customers contacting our office. You will resolve developing problems that our clients might face with precision and competence. Your main roles in this position is effective communication and administration with our customers and field personnel.
The best representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They can put themselves in their clients’ shoes and advocate for them when necessary. They're confident at troubleshooting and investigating if they don’t have enough information to address and resolve any issues that may arise.
Your goal will be to ensure exceptional service standards, keep detailed records, and sustain a high level of customer communication and satisfaction - and internal company communication as well.
If this describes you, please apply.
Service Administrative Assistant Responsibilities
Handle high amounts of incoming calls
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussions with customers and our field personnel
Provide accurate, valid, and comprehensive information by using company approved methods/tools
Manage complaints and collaborate with your team to provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of interactions with customers and team members. Process customer accounts, and maintain accurate and up to date information
Follow communication procedures, guidelines, and maintain records
Go the extra mile to engage customers
Service Administrative Assistant Requirements
Proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding customer communication requirements
Strong phone administration skills and active listening capabilities
Strong experience with data entry systems and practices
Customer orientation and capacity to adapt/respond to different types of personalities
Exceptional communication and presentation skills - oral and written
The ability to multi-task, prioritize, and control time effectively is a must for this position
Ability to work under pressure in a high-volume, fast-paced environment
Team player who always maintains a positive attitude
Ability to interact with clients and co-workers in a respectful and polite manner
Experience working with Microsoft Suite and Google Docs
Ability to navigate between multiple databases
High school degree minimum
About Aqua Blue Pools Aqua Blue Pools has proudly served the Lowcountry since 1991. We are a team of motivated professionals dedicated to delivering elite customer service and the highest quality pool construction, maintenance, and service — all while enjoying the work we do.
We value communication, integrity, and adaptability, and we’re committed to creating a positive experience for both our customers and our team members. We’re looking for long-term employees who want to grow with us.
#J-18808-Ljbffr