Medica
Medica is a nonprofit health plan serving communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
Medica’s Operations Trainer performs technical, systems, transactional and industry‑specific training for the operations organization, including analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations.
Responsible for training needs assessment and curriculum development for instructor‑led and/or e‑learning, one‑to‑one training, test design, level three (behavior change) assessment and results reporting in accordance with quality standards and expectations of business partners throughout Medica. This is an experienced level professional position that provides explanations and interpretations while being accountable for some complex responsibilities with limited supervision.
Responsibilities
Assess training needs and design curriculum for instructor‑led and e‑learning programs.
Develop and deliver one‑to‑one training and level three behavior change assessments.
Analyze business outcomes from new product, system and process implementations to identify knowledge gaps.
Report results and provide recommendations to business partners.
Maintain training quality standards and continuous improvement of materials.
Required Qualifications
Bachelor's degree or equivalent experience in a related field.
3+ years of relevant working experience.
Preferred Qualifications
Healthcare product knowledge.
Experience with virtual training platforms.
Experience writing content.
Training experience.
Ability to work independently and within a team.
Excellent written and verbal communication skills.
Ability to adapt in a constantly changing environment.
Proficiency in Microsoft Suite.
Perform other duties as assigned.
This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.
The full salary grade for this position is $49,800 - $85,300. The typical hiring salary range for this role is expected to be between $49,800 and $74,655. Annual salary placement depends on various factors including education, experience, certifications, responsibility scope, internal pay equity and external market data.
In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, holidays, paid volunteer time off, 401(k) contributions, caregiver services and many other benefits to support our employees.
Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity Employer. All qualified candidates receive consideration for employment regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
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Medica’s Operations Trainer performs technical, systems, transactional and industry‑specific training for the operations organization, including analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations.
Responsible for training needs assessment and curriculum development for instructor‑led and/or e‑learning, one‑to‑one training, test design, level three (behavior change) assessment and results reporting in accordance with quality standards and expectations of business partners throughout Medica. This is an experienced level professional position that provides explanations and interpretations while being accountable for some complex responsibilities with limited supervision.
Responsibilities
Assess training needs and design curriculum for instructor‑led and e‑learning programs.
Develop and deliver one‑to‑one training and level three behavior change assessments.
Analyze business outcomes from new product, system and process implementations to identify knowledge gaps.
Report results and provide recommendations to business partners.
Maintain training quality standards and continuous improvement of materials.
Required Qualifications
Bachelor's degree or equivalent experience in a related field.
3+ years of relevant working experience.
Preferred Qualifications
Healthcare product knowledge.
Experience with virtual training platforms.
Experience writing content.
Training experience.
Ability to work independently and within a team.
Excellent written and verbal communication skills.
Ability to adapt in a constantly changing environment.
Proficiency in Microsoft Suite.
Perform other duties as assigned.
This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.
The full salary grade for this position is $49,800 - $85,300. The typical hiring salary range for this role is expected to be between $49,800 and $74,655. Annual salary placement depends on various factors including education, experience, certifications, responsibility scope, internal pay equity and external market data.
In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, holidays, paid volunteer time off, 401(k) contributions, caregiver services and many other benefits to support our employees.
Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity Employer. All qualified candidates receive consideration for employment regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
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