Cascades Verdae
Concierge/Receptionist - PRN
Cascades Verdae, Charlotte, North Carolina, United States, 28245
The Charlotte – The Charlotte Assisted Living & Memory Care | CLT - The Charlotte, 9120 Willow Ridge Rd, Charlotte, NC 28210, USA
At The Charlotte, we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle: People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and our team members. If you are passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary!
Now accepting applications for a Concierge/Receptionist. We are currently hiring for Full Time (Monday through Friday 8am - 4pm) & PRN. Ask us how to take control and elevate your career. Pick your co‑workers – refer your friends and earn cash! Scholarships! Get paid daily and more! Speak with our HR Director at 704‑409‑7903.
Position Summary The Concierge is the “Director of First Impressions” of the community and is often the first contact for prospects, guests, family members, residents and visitors.
Essential Functions
Greets, engages, and assists residents, family members, guests, and visitors in a vibrant, courteous, and professional manner.
Answers internal and external telephone calls, pages, and walkie‑talkie requests.
Promotes programs, outings, and events, encourages participation, and assists residents and/or guests with registration.
Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
Manages mail and newspaper delivery.
Assists the Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Participates in and attends all required in‑service training sessions.
Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
Other duties as assigned.
Competencies Technical Skills –
Current and ongoing competence in tasks assigned; knowledge & frequent use of computers and Microsoft Office.
Communication –
Effectively and regularly transfers information to improve the quality of work and provides supervisors with actionable, accurate data.
Initiative –
Self‑motivated and personally competitive; seeks additional work when capacity allows; brings new ideas and solutions to supervisors.
Flexibility –
Quickly adapts to changing conditions; navigates obstacles with ease, aplomb, and professionalism.
Interpersonal Skills –
Solves conflict without blame, listens without interrupting, keeps emotions under control, remains open to ideas and tries new things.
Teamwork –
Balances team and individual responsibilities; encourages others; asks for help when needed; exhibits patience and compassion.
Professionalism –
Delivers product on time and of the highest quality; assumes responsibility for mistakes; presents themselves in a manner that enhances the brand image; conducts online or social networking activities accordingly.
Ethics –
Treats people with respect; keeps commitments; inspires trust; works ethically and with integrity; upholds the Company’s Guiding Principles: People First, Always; We Exist to Serve our Members; We Have a Responsibility to be Full.
Physical Demands, Work Environment, and Expected Hours of Work
Requires reading, writing, standing, walking, sitting, using hands to finger, handle, or feel objects, tools, or controls, reaching with hands and arms, balancing, stooping, kneeling, crouching, talking and/or hearing.
Required to lift or carry up to 25 lbs.
May be exposed to minimal to moderate noise.
May be required to work extended periods at a computer terminal.
May encounter difficult situations, including contact with mentally ill and deceased residents.
Travel No travel is expected; occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions.
Education and Experience Requirements
High school graduation or GED required.
Certification or completed coursework in office management desired.
Telephone operating and answering experience required.
1–2 years’ experience in a similar concierge/administrative assistant position desired.
Knowledge, Skills, and Abilities Required
Ability to read, write, speak, and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions as given.
Ability to work with minimal supervision.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
At The Charlotte, we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle: People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and our team members. If you are passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary!
Now accepting applications for a Concierge/Receptionist. We are currently hiring for Full Time (Monday through Friday 8am - 4pm) & PRN. Ask us how to take control and elevate your career. Pick your co‑workers – refer your friends and earn cash! Scholarships! Get paid daily and more! Speak with our HR Director at 704‑409‑7903.
Position Summary The Concierge is the “Director of First Impressions” of the community and is often the first contact for prospects, guests, family members, residents and visitors.
Essential Functions
Greets, engages, and assists residents, family members, guests, and visitors in a vibrant, courteous, and professional manner.
Answers internal and external telephone calls, pages, and walkie‑talkie requests.
Promotes programs, outings, and events, encourages participation, and assists residents and/or guests with registration.
Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
Manages mail and newspaper delivery.
Assists the Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Participates in and attends all required in‑service training sessions.
Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
Other duties as assigned.
Competencies Technical Skills –
Current and ongoing competence in tasks assigned; knowledge & frequent use of computers and Microsoft Office.
Communication –
Effectively and regularly transfers information to improve the quality of work and provides supervisors with actionable, accurate data.
Initiative –
Self‑motivated and personally competitive; seeks additional work when capacity allows; brings new ideas and solutions to supervisors.
Flexibility –
Quickly adapts to changing conditions; navigates obstacles with ease, aplomb, and professionalism.
Interpersonal Skills –
Solves conflict without blame, listens without interrupting, keeps emotions under control, remains open to ideas and tries new things.
Teamwork –
Balances team and individual responsibilities; encourages others; asks for help when needed; exhibits patience and compassion.
Professionalism –
Delivers product on time and of the highest quality; assumes responsibility for mistakes; presents themselves in a manner that enhances the brand image; conducts online or social networking activities accordingly.
Ethics –
Treats people with respect; keeps commitments; inspires trust; works ethically and with integrity; upholds the Company’s Guiding Principles: People First, Always; We Exist to Serve our Members; We Have a Responsibility to be Full.
Physical Demands, Work Environment, and Expected Hours of Work
Requires reading, writing, standing, walking, sitting, using hands to finger, handle, or feel objects, tools, or controls, reaching with hands and arms, balancing, stooping, kneeling, crouching, talking and/or hearing.
Required to lift or carry up to 25 lbs.
May be exposed to minimal to moderate noise.
May be required to work extended periods at a computer terminal.
May encounter difficult situations, including contact with mentally ill and deceased residents.
Travel No travel is expected; occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions.
Education and Experience Requirements
High school graduation or GED required.
Certification or completed coursework in office management desired.
Telephone operating and answering experience required.
1–2 years’ experience in a similar concierge/administrative assistant position desired.
Knowledge, Skills, and Abilities Required
Ability to read, write, speak, and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions as given.
Ability to work with minimal supervision.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr